In 2012 we had a dream of creating 100,000 new US based contact center jobs. Thanks to the efforts of companies across America we have met this goal and are ready to do it again. - Matt Zemon, Chairman, jobs4america and CEO of American Support
Chapel Hill, NC (PRWEB) August 19, 2014
Between January 1, 2012 and December 31, 2013, jobs4america recorded 176,372 new US contact center jobs created, 76,372 more than their 100,000 original goal. With this first goal met, jobs4america is ready to do it again.
“We are pleased to announce that the US Contact Center industry is responsible for the creation of almost 180,000 net new jobs in a trying economy,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support. “In 2012 we had a dream of creating 100,000 new US based contact center jobs. Thanks to the efforts of companies across America we have met this goal and are ready to do it again.”
Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation. Over the two-year period, the results are:
2012-2013 US Call Center Jobs Created Results:
- Jobs created from new US call center sites: 84,971
- Jobs created from expansions of existing US call center sites: 143,319
- Jobs lost due to downsizing and closures of existing sites: 51,918
- Total net new US call center jobs created: 176,372
“During 2012 and 2013 many US companies recognized that using US call center agents resulted in a better customer experience and more sales,” continued Zemon. “We are thankful to those companies that chose to expand their US operations and to bring the jobs back home.”
2012-2013 Top US Contact Center Job Creators:
4. General Dyamics
7. N.E.W. Customer Service
10. Towers Perrin
About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America with an original goal of creating 100,000 new US based contact center jobs in a two year period. jobs4america advocates the value of U.S. based workers to enhance both customer experiences and the U.S. economy. jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.
jobs4america invites like-minded companies, big and small, to join in our goal of creating US based jobs.
Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services. They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at http://www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565.