Austin, TX (PRWEB) August 15, 2014
Green Mountain Energy Company, the nation’s longest serving renewable energy retailer, earned the top score for customer satisfaction as reported in the J.D. Power 2014 Retail Electric Provider Residential Customer Satisfaction StudySM. The study includes responses from thousands of Texans across six factors: Price, Billing and Payment (an additional factor measured in Texas), Communication, Customer Service, Corporate Social Responsibility, and Enrollment/Renewal. On a 1,000-point scale, Green Mountain received a total score of 762, the highest score among 18 retail electric providers included in the study.
One way Green Mountain delivers on its mission “to use the power of consumer choice to change the way power is made” is employee passion. This drive is apparent in the personal approach Green Mountain takes with its communications and corporate citizenship, key factors in the study.
“Green Mountain has played a strong role in driving renewable energy choice in the electricity industry,” said Mark McShane, vice president, Texas Residential, Green Mountain. “We realized from the beginning that without our partnership with our customers, nothing was going to change, especially not the way power was being made.”
Employee Passion Reflected in Engaging Customer Communications
Over the last year, Green Mountain introduced key enhancements to its website, bills, and enrollment process to make it easier for customers to learn about renewable energy and how they’re helping to preserve and protect the environment.
Corporate Citizenship Driven by Solar Donations, Energy Innovations, Business Practices
In addition to the overall ranking, Green Mountain also received the highest score amongst its competitors for Corporate Citizenship. A few elements stand out as examples of the company’s commitment.
“Our customers’ confidence in our brand has been built on the past 17 years of service. We thank them for choosing us and look forward to working with them for many more years to continue the growth of renewable energy and its positive impact on the environment,” continued McShane.
Background on J.D. Power Study
The 2014 Retail Electric Provider Residential Customer Satisfaction Study is based on responses from 25,757 retail electric residential customers and 9,016 avoiders—those who avoided switching providers— of 82 ranked retail electric providers in nine states regarding their experiences with their retail electric provider. The study was fielded in September 2013 through and June 2014.
Green Mountain Energy Company
Green Mountain is the nation’s longest serving renewable energy retailer and believes in using wind, sun and water for good. The company was founded in 1997 with the mission to “change the way power is made.” Green Mountain offers consumers and businesses the choice of cleaner electricity products from renewable sources, as well as a variety of carbon offset products and sustainable solutions for businesses. One of Green Mountain’s largest customers is the “world’s most famous office building,” the Empire State Building in New York City. Green Mountain customers have collectively helped avoid more than 30.6 billion pounds of carbon dioxide emissions. Green Mountain is backed by NRG Energy (NYSE:NRG), driving the development of cleaner and smarter energy choices for customers as the largest solar operator in the country and the third largest overall renewables company.
Visit us online at http://www.GreenMountainEnergy.com.