(PRWEB) August 20, 2014
How to serve thousands of sports fans so they wouldn’t miss a moment of the game while they are stuck in the queues for beer and snacks? Lithuania, ranked 4th in the FIBA World ranking, solved this simply by removing the queues. The biggest temporal basketball fan venue with the capacity of 8,000 visitors located in Siemens Arena, Vilnius, Lithuania for FIBA World Cup time span, implemented a mobile payment technology to be ready to serve fans in seconds.
FIBA World Cup, the biggest men basketball event this year, hosted by Spain, will last two weeks from August 30, 2014. All matches played by the Lithuanian National Team will be broadcasted on 200-square-meter screen in the Siemens Arena, which recorded a capacity of 8.000 attendance in September 2013 during the Eurobasket gold medal match against France.
“Being the only sport fan venue in the world where so many fans meet to watch the game, we address the biggest customer service challenge too. Every minute wasted in a queue waiting for your turn to order beer or pizza means missed game moments. We solved this issue by implementing a mobile payment solution, thus automating the ordering process and absolutely eliminating queues,” said Juras Vėželis, the General manager of Siemens Arena.
The solution is provided by Paysera, a global payments system. Basketball fans will order drinks and snacks right from their seats by scanning QR code from bar menu and paying with Paysera smart phone app. As soon as the order is completed, the customer will get a notification to his mobile phone that the order is ready for collection. The system will choose the nearest pick-up point to the customer’s seat. So after just a minute away, the customers are back with hot snacks and cold beer, and they probably haven’t missed any significant moments of the game.
"This payment method can be easily implemented in any bar, cafe or restaurant,” says Andrius Balkūnas, the Development manager of EVP International, which develops the Paysera payment system. “Mobile payments significantly shorten order lead times as it cuts the time necessary for the waiter to accept your order and deliver a bill. Waiters usually become a restaurant service bottleneck in peak minutes and their performance limits restaurant throughput. With mobile payments, there is a win-win situation: restaurants will increase turnaround time and earn more while customers significantly reduce lost time and are more satisfied.”
Paysera is a global payments system which enables its users to make reasonable savings when making international payments for the price of local rates. Paysera is an electronic payment institution, licensed by the European Union, and is a leader in a global market for its wide range of services such as international transfers at local rates, payments done via the Internet and mobile devices, money transfers by SMS, collect fees, make immediate payments when shopping by using QR codes.
Currently Paysera has 150 000 users. 327 m EUR were transferred using Paysera in the first half of 2014. Since the system was launched two years ago, 70 banks all over the world have chosen to become partners of the system. Paysera expands its business by creating global solutions for local markets.
Find out more about Paysera at http://www.paysera.com.