Expanded Features Making ATMs the Hub of Financial Institutions’ Self-Service Banking Channels

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New research from Mercator Advisory Group examines importance of the ATM channel for today’s banking customers.

One of the 21 exhibits in the report

The migration of ATMs beyond simple cash-dispensing machines to become more interactive and full-featured self-service hubs continues unimpeded.

In new research, 2014 ATM Market Benchmark Report, Mercator Advisory Group reviews how the ATM channel has become the foundation for an increasing number of interactions of banks and credit unions and other financial institutions with their customers and members.    

“The migration of ATMs beyond simple cash-dispensing machines to become more interactive and full-featured self-service hubs continues unimpeded,” comments Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the report.

Highlights of this report include:

  • Examples of diverse expanded features in ATMs in use in many global markets that have made ATMs the hub of self- and assisted-service banking
  • Evidence that the ever-evolving ATM channel has become a go-to channel for many banking customers, namely Mercator Advisory Group CustomerMonitor Survey results on trends in U.S. consumers’ ATM use, including use of their own banks’ ATMs versus other ATMs and other means of getting cash; frequency of ATM use; use of mobile deposit; willingness to pay for ATM convenience; willingness to try teller-assisted videoconferencing
  • Market share of leading ATM deployers in the U.S. by type
  • Examination of increased efficiencies and increased customer engagement and satisfaction
  • Comparison of rates of ATM growth in various world regions
  • Discussion of banks’ investments in ATMs as larger initiative of building out a customer-centric omnichannel banking environment

This report is 21 pages long and has 14 exhibits.

Organizations mentioned in this report include: Bank of America, Chase, Citi, Cardtronics, Co-Op Financial Services, Diebold, Elan MoneyPass, INETCO, NCR, Payments Alliance International, and Wincor Nixdorf.

Members of Mercator Advisory Group Banking Channels Advisory Service have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.

Please visit us online at http://www.mercatoradvisorygroup.com.

For more information and media inquiries, please call Mercator Advisory Group's main line: (781) 419-1700.

For free industry news, opinions, research, company information and more visit us at http://www.PaymentsJournal.com.

Follow us on Twitter at http://twitter.com/MercatorAdvisor.

About Mercator Advisory Group
Mercator Advisory Group is the leading, independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.

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Brent Watters
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