Loyalty360 and KANA® Present: Simplify Customer Service Interactions

KANA® to Present a Webinar that Focuses on the Challenges of Today’s Customer Service Interactions and How Simplifying the Process Can Benefit All Involved

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Customer service is such a vital piece of the loyalty puzzle, so we are looking forward to this fascinating webinar that will offer our audience helpful tips they can take away to simplify their respective processes.

Cincinnati, OH (PRWEB) August 19, 2014

Simplicity is a rare and cherished asset in the eyes of consumers. While great web and mobile self-service can help, agent-delivered customer service remains in high demand. Ensuring agent interactions with customers are simple should be the goal of every customer service organization because it benefits agents, customers, and businesses.

On Aug. 28, 2014 at 1 p.m. EDT, Loyalty360 will host a webinar titled, “Simplify Customer Service Interactions,” which will be presented by KANA®, a Verint® company.

Some key topics to be covered in the webinar include:

  • Today’s challenges of customer service organizations
  • Trends and predictions on how customer service will evolve
  • How organizations like Vistaprint face those challenges and simplify interactions
  • Practical ideas on how to simplify customer service in the short term

The featured webinar speakers will be: Megan Burns, VP, Principal Analyst, Forrester Research, Inc.; Craig Harsip, Technology Manager, Vistaprint; and Scott Hays, SNR Director, Product Marketing, KANA®.

“Customer service is such a vital piece of the loyalty puzzle, so we are looking forward to this fascinating webinar that will offer our audience helpful tips they can take away to simplify their respective processes,” shared Erin Raese, President of Loyalty360 – The Loyalty Marketer’s Association. “

Marketers are invited to join Loyalty360 and KANA® on Aug. 28, 2014 at 1 p.m. EDT to learn about the dynamics and challenges of today’s customer service landscape. For more information, please visit: http://loyalty360.org/conferences/event/simplify-customer-service-interactions.

About Loyalty360
Loyalty360 is an unbiased, market driven, voice of the customer focused clearinghouse and think-tank that is committed to bringing loyalty to the forefront as a critical marketing strategy. A trusted source for cutting-edge research, best practices, and networking opportunities, Loyalty360 gives members the expert insights and guidance they need to better understand loyalty and develop programs that effectively engage their customers. For more information, visit loyalty360.org.

About KANA®
KANA®, A Verint® Company, is a leading provider of cloud and on-premise customer service solutions. KANA® helps global organizations—including many of the Fortune 500, mid-market businesses and public sector agencies—optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA® solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at http://www.kana.com.


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