Join Tracy Riazzi and Lior Arussy as they discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty.
Hackensack, NJ (PRWEB) August 19, 2014
Join Automotive Management Services, Inc. (AMSI) Customer Service Development Director, Tracy Riazzi and Strativity President Lior Arussy on Tuesday, September 10th as they discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty.
Attendees will learn:
- Strategies to get first-line managers on board with cultural transformation;
- Common pitfalls companies may encounter while implementing engagement programs;
- The financial and cultural benefits of investing in your employees.
Date: Wednesday, September 10th
Time: 3pm – 4pm EDT
Who should attend?
HR Executives and Professionals, Customer Experience Executives and Professionals, CMOs, CEOs, CIOs, Change Management and Organizational Design Professionals
About Tracy Riazzi
In her role as Director Operations at Automotive Management Service, Inc. (AMSI), Mrs. Riazzi is responsible for the implementation of standards set forth by the manufacturer to provide the highest customer service experience within each brand. As part of an executive team, Tracy oversees the sales, service and customer retention to increase annual revenues to new levels.
Prior to her current role, Tracy ran her own company—Riazzi Public Relations—where she partnered with clients such as Lexus, Ferrari, Maserati, Marriott, IBM, Motorola, Nokia, Verizon, MLB, NFL, PGA, USTA, American Express, and Citigroup.
Her business resume includes: Worldwide Director of Business Development for Targus Group International, the leading global supplier of mobile computing and Executive Manager of Sales at AuthenTec, an encryption technology company where she managed the Asia-Pacific region.
Tracy began her career with McCaw Cellular Communications, Inc. (d.b.a. Cellular One) where she rose to the position of Director of Development. She attended the Global Leadership Program at Duke University, and she serves on several committees both professionally and personally.
About Lior Arussy
One of the world’s authorities on customer experience and customer-centric transformation, Lior Arussy delivers results. His strategic framework converts organizations from product to customer centricity. Arussy is the founder of Strativity Group, a global customer experience research and consulting firm which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Australia, Canada, Germany, Latin America, Norway, Spain and Turkey.
Among his clients are FedEx, Mercedes-Benz, The New York Times, Royal Caribbean Cruise Lines, Royal Mail, Sage, and Honeywell. His work has impacted 220 million customers and 375,000 employees in 21 countries. Arussy is the author of 5 books on customer experience, employee engagement and experience innovation. For more information, visit http://www.strativity.com.