San Clemente, California (PRWEB) August 20, 2014
gen-E, provider of a fully integrated approach to accelerating incident resolution in network and IT operations, today announced that they have added two new executives to their management team: Jim Livergood, the new Worldwide Vice President of Sales, and Scott Brown, who joins gen-E as the Vice President of Worldwide Professional Services and Support. Livergood and Brown bring an extensive background in enterprise software to gen-E, which they will leverage to expand and manage the growing sales channels for the RESOLVE Automation Software System. They will also manage the successful delivery and roll-out of RESOLVE to customers.
Livergood has more than 17 years of enterprise software sales experience. He was previously an Area Vice President for SuccessFactors (acquired by SAP in 2011), where he was responsible for all Cloud Human Capital Management sales. He will be in charge of finding new growth opportunities for the RESOLVE System and expanding the reach of gen-E’s worldwide sales channel.
Browns’ 20+ year career spans large enterprise software services, support delivery, operations management and management consulting. Before joining gen-E, Brown was responsible for managing business operations for the North America CRM Practice at Oracle Consulting (post acquisition of InQuira). Prior to the acquisition, he was Vice President of Professional Services, Training and Support at InQuira where he was responsible for global services and support delivery including operations management. He also held executive leadership roles at companies such as Syncata, Cambridge Technology Partners and KPMG Peat Marwick where he was responsible for the teams that delivered IT services to a wide variety of industries, including technology, financial services, retail and entertainment. Brown will have executive responsibility for new and existing customer account management, including professional services delivery, customer support and customer success for RESOLVE
“We could not be more pleased to welcome Jim and Scott, two very seasoned industry veterans, to the gen-E team,” said Martin Savitt, CEO of gen-E. “They share three qualities we believe are crucial for long-term success: talent, drive and passion. I have no doubt that they’ll exceed our expectations, and company goals, and we are extremely excited to have them join gen-E to create new business, partner and channel opportunities for RESOLVE.”
About the RESOLVE Software System
Award-winning RESOLVE uniquely provides comprehensive capabilities for applying automation to all incident resolution procedures in network and IT operations, including the full automation of select procedures for complete machine execution, and the partial automation of engineer-driven procedures, where automated steps can be embedded into guided manual procedures. RESOLVE also drives collaboration, feedback and continuous improvement to processes, critical to maintaining complex, constantly changing operational environments.
RESOLVE is accelerating incident resolution at major corporations around the globe, including Charter, Earthlink, Virgin Media and T-Mobile.
Headquartered in California, gen-E is a global software company setting the standard for how automation can be utilized by network and IT operations organizations to dramatically improve the ability to diagnose and resolve issues as they happen. For more information, please visit http://www.gen-e.com.