Enterprise Management Associates and Fluke Networks Industry Experts to Present Webinar on Quality of Experience (QoE)

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Event will uncover five steps to assure QoE

Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced it will host a research Webinar entitled “Five Steps to Assuring Quality of Experience,” featuring EMA VP of Research, Network Management, Jim Frey, and Fluke Networks Director of Enterprise Products, Doug Roberts.

While IT operations teams normally focus on ensuring that the network and datacenter infrastructure is up and operating to expectations, the end-users, customers, and partners which IT serves are more concerned with whether or not the applications they use are responsive enough to allow them to do their work. In order to align monitoring and management practices with the true demands of the business, IT professionals must expand beyond traditional comfort zones of watching network and system health metrics to begin measuring and understanding the experience IT end users are having. Only in this way can operations and engineering teams hope to assure that their efforts are consistently and continuously adding value to the organization rather than being a barrier to success.

But what are the best ways to understand and measure QoE? Which sources of data offer the most cost-efficient results? How can approaches be found that cover all application types, including not just web but also real-time communications such as VoIP? And where is the best place to start?

During this Webinar, Frey and Roberts will reveal:

  • Key goals and objectives of QoE monitoring
  • Choosing the right sources of QoE data
  • Adapting QoE monitoring to multiple types of applications and services
  • Using QoE to move from reactive to proactive practices

The Webinar is Wednesday, September 10 at 2:00 p.m. Eastern. Those who wish to attend can register at: http://research.enterprisemanagement.com/5-steps-to-assuring-quality-of-experience-webinar-pr.html

Webinar attendees will receive the EMA research report on "AANPM - EMA Radar for Application-Aware Network Performance Management 2013: Illuminating the Pipes" (a $795 value).

About Enterprise Management Associates (EMA)
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com or blogs.enterprisemanagement.com.

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Raleigh Gould

Raleigh Gould
Enterprise Management Associates (EMA)
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