Jewellery Making Supplier Cooksongold Extends Customer Service Hours Across All Of Its Customer Service Channels

Cooksongold has extended its customer service hours to provide customers with accessible advice anytime. Customers can get in touch with its contact centre that deals with all enquiries either by phone, email, fax, live chat, the forum or via its social media platforms on Facebook and Twitter from Monday to Friday, 8am – 8pm.

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Cooksongold
We want to ensure all our customers can easily access the help they need, so we’ve decided to open our customer services channels for longer.

(PRWEB UK) 22 August 2014

Jewellery making supplier Cooksongold has extended its customer service opening hours, now customers can get advice when they need it.

Cooksongold's customer service team is now available from Monday to Friday, 8am - 8pm via the contact centre, that deals with all enquiries either by phone on 0845 100 11 22 or 0121 200 2120, by email via info (at) cooksongold.com, by fax on 0121 212 6456, using Cooksongold’s Live chat service (accessible on http://www.cooksongold.com/), through its forum (http://www.cooksongold.com/forum), and via its social media platforms on Facebook (http://www.facebook.com/cooksongold/) and Twitter (@cooksongold).

Cooksongold is already recognised for its strong customer service offering. In its last customer survey (April 2014), nearly 70 per cent of respondents said the jewellery making supplier was the 'trade benchmark (the best around)', with the majority of customers also saying they'd be happy to recommend the retailer to a friend.

In 2013, Cooksongold won the British Jewellers' Association's Supplier of the Year award.

Adam Hunter, Cooksongold's commercial manager, said, “Many customers tell us they fit jewellery making around full time jobs and childcare. We strive to offer the best standard of customer service in the jewellery making industry so that our customers don’t miss out.”

“We want to ensure all our customers can easily access the help they need, so we’ve decided to open our customer services channels for longer.

“Now, all of our customers can shop for their jewellery making tools and supplies with the confidence that help is at hand whenever they need it.”

Cooksongold is the UK's biggest jewellery making supplier, offering next day delivery on thousands of products like jewellery findings and settings, reflections silver and gemstones.

For more information on Cooksongold and its jewellery making supplies, visit: http://www.cooksongold.com/.

ENDS

Notes to Editors

For more information on this press release, please contact Adam Hunter, commercial manager.

E: adam(dot)hunter(at)cooksongold(dot)com

T: 0121 212 6491

About Cooksongold

With over 17,000 products, Cooksongold offers the largest range of jewellery making supplies in the UK – from jewellery findings, gemstones, ring blanks and jewellery making tools, to silver, gold, palladium and platinum sheet, wire, tube and settings. It also stocks some of the biggest industry brands, such as PMC, Art Clay, Fimo and Swarovski, and jewellers workshop tools and machinery. Equipped with over 20 years of experience, Cooksongold offers professional and expert jewellery supplies and services, suitable for the professional and the hobbyist alike. Customers can take advantage of the 24 hour transactional website and next day delivery to get their products quickly and efficiently!

Heimerle + Meule

Heimerle + Meule is Germany’s most established gold and silver refinery. Founded over 150 years ago, Heimerle + Muele has developed to become a leading supplier in the precious metal market. The company produces quality materials and products supplied to jewellers, retailers, dentists and craftspeople.


Contact

  • Adam Hunter
    Cooksongold
    +44 1212126491
    Email