I view networking with peers through CCNG as a necessary part of ongoing education for our industry...
Fort Worth, TX (PRWEB) August 21, 2014
CCNG International Inc. is pleased to announce the next regional event of the 2014 Improving the Customer Experience series of events. This event will be hosted on September 18, 2014 by CCNG member Coca-Cola Refreshments at their contact center operations located at 14002 E. 21st Street, Tulsa, Oklahoma.
The CCNG events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management through a peer-to-peer exchange. Attendees to CCNG events value meeting with peers and interactive discussions focused on customer experience improvements in these key areas –
Call Center / Contact Center
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards
The 2014 CCNG events hosted by members began in February (Thompson Creek Window Company) in Baltimore, MD and have continued through the event hosted by Colorado Springs Utilities last week on August 14th in Colorado Springs, CO. See photos from all past events here.
In addition to the upcoming Tulsa event on September 18th, an additional September event is planned for Columbus OH hosted by CCNG member Fiserv, and in Baltimore at the T. Rowe Price contact center operations early in October on the 2nd.
“We look forward to working with our long time member Coca-Cola Refreshments again in Tulsa as they last hosed a CCNG event three years ago,” says David Hadobas, President and CEO of CCNG International Inc. "The Coca-Cola Refreshments team in Tampa, FL has also hosted CCNG events, most recently back in April…a great gathering of contact center, customer service and customer experience management from the greater Tampa & Orlando area participated. We look forward to meeting with similar management from the greater Tulsa area next month”.
This year CCNG events are focused on improving the overall customer experience. Attendees will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.
CCNG event attendees share their thoughts about participating:
“The recent CCNG event was very helpful to me. I always enjoy hearing from customer service and contact center management…from training their teams to developing programs to improve service to their customers. With technology constantly changing to adapt to client’s needs, it was insightful and valuable to learn more about cross market / cross channel customer servicing.” - Cory Rovnak, Manager, Soft-Lite Windows & Doors (former CCNG event host, Baltimore MD).
“It was an absolute pleasure hosting a recent CCNG event at our contact center site. The valuable interaction with peers is one of the most important benefits participating in CCNG events. I am confident those attending walked away with at least one or more valuable pieces of information they did not expect to obtain. I view networking with peers through CCNG as a necessary part of ongoing education for our industry and thanks to CCNG for facilitating this engaging event!” - Vickie Newkirk, Customer Care, Colorado Springs Utilities.
The September 18th event in Tulsa will feature morning member presentation from host Vince D’Amico, Site Director Coca-Cola Refreshments, followed by the Open Town Hall all-attendee group discussion led by our host local members, followed by small group sessions and a site tour of the Coca-Cola Refreshments customer care contact center operations. A very engaging day full of insights, experience, peer perspectives and networking!
For details on how to attend this event, membership and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.
View program details at – http://www.CCNG.com
CCNG International Inc.
Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:
Connect for networking and sharing best practices.
Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.
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