High quality video content, especially in short, bite-sized segments that are viewed easily on any mobile screen, is the best way to keep trainees focused and engaged.
Atlanta, GA (PRWEB) August 25, 2014
Two companies focused on providing comprehensive, mobile employee training just made life a little easier for restaurateurs. Red Book Connect, a global mobile solutions provider for the restaurant industry, and Innovalearn today announced that 20 new restaurant employee video training and certification courses will be available at no cost to users of the Schoox training academy. Schoox is Red Book Connect’s learning management platform created for independent, mobile e-learning and is part of its comprehensive portfolio of restaurant hiring, training, scheduling, shift management and back office solutions.
The first set of 10 courses, known as Best Practices for Restaurants, cover training topics ranging from how to greet a table to how to resolve a customer complaint. They normally range in price from $9 to $39 per student but all will be made available at no cost to Schoox customers. The first 10 courses include:
- Greeting a New Table
- Drinks 101 (Alcohol Certification Course)
- Memorizing Your Menu
- Organizing Your Server Book
- Seat Assignments and Food Delivery
- Timing Your Tables
- Kitchen Lingo
- Complaint Resolution
The courses are composed of short, informative yet entertaining videos followed by online questionnaires to ensure comprehension before moving on to the next course. Designed for employees accustomed to today’s shorter online content, the courses improve comprehension and engagement by providing meaningful content in a fun, entertaining way. Better training results in a more prepared and engaged staff, which can lead to better customer service and improved profitability for restaurants.
The second 10 courses will cover compliance and leading industry practices and are expected to be available in October for Schoox customers.
"Our customers have told us that one of the most problematic issues facing restaurateurs today is training their workforce as quickly and efficiently as possible,” said Lefteris Ntouanoglou, CEO and co-founder of Schoox at Red Book Connect. “They are challenged with how to create content from ground zero or to update their current curriculum that may be out of date or boring. High quality video content, especially in short, bite-sized segments that are viewed easily on any mobile screen, is the best way to keep trainees focused and engaged. By providing Innovalearn’s award winning video training courses free to our customers, we are providing much needed content and giving restaurateurs one place to go for employee training on a wide variety of subjects.”
The Schoox social learning platform provides affordable training options that can significantly increase retention and improve customer service and compliance. Unlike old-fashioned training modules that require employees to attend classes on site, Schoox provides a mobile approach that fully engages employees with multimedia tools and gives them the flexibility to take training anywhere at any time via their smartphone or mobile device. It also has single sign-on integration with HotSchedules, Red Book Connect’s industry leading scheduling and labor management program, so managers and employees can work seamlessly between the two.
For information about the new video training courses or any of Red Book Connect’s hiring, training, scheduling, shift management and back office solutions, go to http://www.redbookconnect.com or call 877-741-9610.
About Red Book Connect
Red Book Connect, LLC is a global mobile solutions company providing innovative technology for the restaurant, retail and hospitality industries. The company delivers a comprehensive suite of customizable software designed to automate managerial challenges such as hiring, training, scheduling, business intelligence, shift communication, labor and inventory management. Its world-class products include HotSchedules, Digital Red Book, Manager’s Red Book, Macromatix, GoHire and Schoox. Red Book Connect is proud to serve more than 1.2 million users in over 128,000 locations across 26 countries. For more information, visit: http://www.redbookconnect.com.