Epik Networks Becomes First Canadian Company to Implement Industry-Leading Voice Automation Applications by Inference Solutions

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Advanced call centre capabilities of big business now available and affordable to smaller companies

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Smaller Canadian companies will now have access to advanced voice automation features that are hallmarks of big business call centres at a very competitive price thanks to a new partnership between Epik Networks (Epik) and Inference Solutions.

Epik, a Toronto-based VOIP provider of phone and internet services, is the first service provider in Canada to leverage Inference Solution’s industry-leading broadsoft technology, which is currently being used by companies such as Toyota, Pizza Hut and Virgin Australia.

Inference Solutions (Inference), a strategic partner in the broadsoft marketplace based in
Australia, is a leader in the development of award-winning, voice automation applications.

Inference’s advanced applications will allow Epik to support telephone systems with fully customizable features such as:

  •     Providing callers with the ability to keep their place in the call queue without having to remain on the telephone
  •     Easily creating, deploying and managing automated telephone surveys for research, promotion and client management
  •     Improved customer call routing through advanced Interactive Voice Response (IVR) attendant functionality

“Business of any size can have the same caliber of voice automation services as big companies with very little cost up front,” said Regan Kerry, Chief Technology Officer at Epik Networks. “By partnering with Inference Solutions, we are able to provide advanced features and capabilities for any sized business in Canada with call centre and telemarketing environments.”

What businesses will find particularly appealing are the potential productivity gains.

“Inference can query the broadworks system to monitor the call centre activity in real time and see how many agents are currently active. If there aren’t a lot of incoming calls, the system can be programmed to automatically initiate outbound calls to ensure maximum efficiency with highly utilized agents,” said Robert Ziemba, Director, Partner Development at Inference Solutions.

For small-medium sized businesses with call centres ranging anywhere from 10 – 100 seats, there is now the potential to take advantage of these features at an affordable price.

Costs range from $20 - $60 per month per call centre agent, depending on the capacity that is required. For no upfront capital investment, businesses can get access to state of the art IVR (interactive voice response) technology and run a “blended campaign” call centre – featuring both inbound and outbound automated calls.

About Epik Networks
Epik Networks is a leading VOIP and Internet service company, providing state-of-the-art communications to businesses of all sizes. By moving away from outdated and on-premise equipment, Epik’s network eliminates up-front capital costs and reduces internal IT support budgets. Epik’s communication technology is future-proof; it can adapt to any changes in the industry, safeguarding our client's investments. http://www.epiknetworks.com

About Inference
Inference is a global leader in the design and development of sophisticated cloud-based call automation and IVR solutions. From an easy to use, browser-driven interface, Inference Solutions is able to deliver solutions from simple inbound IVR services to complex pre-routing and outbound services using speech recognition and text-to-speech to service providers and their customers. The result is self-service, cost-effective applications that complement and enhance the Unified Communications and Call Centre offering. Inference Solutions has offices in New Jersey, USA and Melbourne, Australia. More information about Inference can be found at http://www.inferencesolutions.com

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Michelle Petch Gotuzzo

Laura Mandell