San Diego, CA (PRWEB) August 26, 2014
Detectent announced today that it has extended its technical support hotline hours. Users of CustomerIP will now have 13.5 hours of technical support hotline each working day.
The new hours go into effect September 1, 2014. The technical support hotline hours will be extended to start at 7:00am and continue through 8:30pm eastern time, Monday-Friday. Customers will use the same contact information that they are currently using. Holiday schedules remain unchanged.
By extending technical support hours, Detectent is able to enhance the user-experience through providing additional access to a support team that consists of knowledgeable and experienced professionals focused exclusively on CustomerIP.
“Our customers do not work traditional 9 to 5 hours and CustomerIP is a critical part of the work they do each day” said Todd Thayer, Chief Operating Officer, Detectent. “By extending our technical support hotline hours, we can better ensure that we are there when our customers need us.”
Headquartered in San Diego, California, Detectent is the leading provider of cutting-edge analytical software solutions that maximize the value of Advanced Metering Infrastructure (AMI) and traditional metering systems. Detectent helps North American utilities drive higher customer satisfaction, greater revenue and more effective customer programs. The company’s solutions help utilities better understand their customers’ energy end-usage points, ensure accurate billing, curtail theft and maximize customer program participation and benefit. Detectent’s offerings are scalable to any size of utility and apply to electricity, gas and water services for residential, commercial and industrial customers. To learn more, visit the Detectent website at http://www.detectent.com
Kelly S. Luyet-Posner, Account Executive, Detectent, (760) 233-4030 ext 129, media(at)detectent(dot)com, http://www.detectent.com