"One of the most common complaints by consumers is the lack of follow-up from the dealership," said Dr. John, "the program was created and has been implemented throughout all facets of dealership operations and is designed to correct this situation."
Long Island, NY (PRWEB) August 28, 2014
Dr. John Mlinarcik, CEO and Head Strategist for PCS-Global announced that his team has become strategic delivery partners with Dealers Solutions to provide call training and increase closing ratios. Dealer Solutions is recognized as one of the most innovative dealership traffic generation companies in the industry, and this strategic partnership will provide training to assist clients on how to better manage and respond to leads. Since the 1980s, PCS-Global has specialized in the automotive industry, particularly change management through a strategic planning and tactical business model known as the V-Track.
Dealers Solutions provides dealerships with a comprehensive program that incorporates multiple marketing channels, including direct mail, print advertising, outbound phone calls, trigger leads and email marketing. This process has significantly increased the amount of inbound leads for their clients and created a need for improved phone processes and training. By teaming-up with Dr. John & PCS-Global – and incorporating the business improvement model of the V-Track – dealers will be able to better manage customers and provide a more enjoyable purchasing experience.
“One of the most common complaints by consumers is the lack of follow-up from the dealership,” said Dr. John, “The program was created and has been implemented throughout all facets of dealership operations and is designed to correct this situation.”
It begins with an evaluation of the dealership’s culture followed by a systematic methodology of process improvement. Appropriate training is deployed leading to technology introduction and increased utilization. Customers and the market share drive continuous improvement regimens to sustain increased demand. The combination of process improvement and technology systems leads to significant financial improvements.
“I am looking forward to a successful and long-lasting relationship with Dealers Solutions,” said Dr. John. “They are a process-driven company just like PCS-Global. Working in tandem, we will be able to provide consulting services that are up to date with industry trends and improve productivity in the automotive industry.” There is a synergy with the relationship between the two companies, as both organizations have designed state of the art technology that enable and support the goal of delivering world-class process, procedures and training in order to drive transformational improvements in today’s dealerships.
For more information about the Dealers Solutions Group, please visit: http://www.dealerssolutions.net/.
About Dealers Solutions Group
The Dealers Solutions Group is a New York-based automotive consulting and training firm that is a process driven company with a team of seasoned automotive professionals. They have vast knowledge of all aspects of the industry. Combined, the team has over forty five years of expertise. Their advanced technology has assisted dealerships in achieving their individual dealerships goals. The Dealers Solution Group emphasizes people, process and products. The trained team of consultants has been working close with principles managers and OEMs to better understand dealerships’ needs and goals.
The Dealers Solutions Group has a concrete synergistic relationship with national automotive companies to better understand the metrics of dealership branding. They have alliances with Digital Dealer, NADA and GNYADA. The team is trained in every aspect of a dealership.
About Dr. John Mlinarcik
Dr. John Mlinarcik has logged over 100,000 hours managing employee, customer, and manager resistance as both a psychotherapist and business entrepreneur. He has led hundreds of strategic and tactical evaluations and execution sessions that have positively impacted “the bottom line.” He was Senior Director at Reynolds & Reynolds, Chief Operations Officer for The Nickelsen Group, VP of Professional Services at R.L. Polk, and Chief Strategy Officer for Call Source. Dr. John has been featured fourteen times as a keynote speaker at NADA, RVDA, AAISP, Digital Dealers International Convention and frequent 20 groups. He has coached hundreds of local, state and national companies, organizations and associations.
For more information about PCS-Global, please visit: http://www.pcs-global.com/.