Atlanta, GA (PRWEB) August 26, 2014
Presence Technology, a leading global provider of Multi-Channel Contact Center Solutions, announced a new partnership with DTSI Group, a full-service provider of end-to-end business solutions in the BPO sector. DSTI Group will serve as a hosting, implementation and support partner in addition to being a Value Added Business Partner for Presence.
“By partnering with DTSI Group, we are able to expand our sales and service capabilities amongst their client base and leverage their hosting infrastructure,” said Mike Mandato, EVP of Presence Technology in North America. “Being nimble and responsive to changing dynamics within the marketplace and on the technology front is crucial to a company’s success. Too many times, antiquated systems, multiple data sources and manual processes make this rather difficult and cost-prohibitive. That’s where Presence can help. Our all-in-one contact center solution helps simplify how businesses interact with their customers –and at an affordable cost.”
DTSI Group works with some of the top BPO companies and is at the forefront of the Philippine outsourcing sector. The partnership could potentially extend Presence’s capabilities to companies looking to grow their operations off-shore.
“Companies are looking for ways to better manage their costs and resources, while maintaining exceptional service and greater operational efficiency. With the Presence Suite, we are able to provide our clients with a highly flexible, multi-channel contact center solution that simplifies how they do business and interact with their customers, resulting in better overall performance management," said Miguel C. Garcia, President and CEO at DTSI Group.
Founded in 1997, DTSI Group has played a key role in the growth and development of the IT-BPO sector through the provision and deployment of communications infrastructure to suit the rapidly changing nature of the IT-Business Process Outsourcing (IT-BPO) industry, innovations in facilities design and construction, and emerging technologies that provide new ways of building relationships and contributing significant, direct cost savings for both clients and their parent companies.
About Presence Technology
Presence Technology is a leading provider of multi-channel contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency within the communication process with their customers. Their award winning software solutions are consistently recognized for quality and innovation, most recently receiving the “Visionary” 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world. For more information, visit presenceco.com.
About DTSI Group
An NTT Communications Company, DTSI Group, the Philippine’s premier business solutions enabler, is an award-winning, full-service provider of world class facilities, game-changing technology solutions and innovative managed IT services to several large enterprises and Fortune Global 500 companies. DTSI was recently recognized as the 2014 Frost & Sullivan Contact Center Applications System Integrator of the Year in July for having exemplified outstanding achievement and consistent performance in the country’s contact center industry category. Visit http://www.dtsigroup.com for more information.