Montreal, Quebec (PRWEB) August 27, 2014
As a leader in Voice of the Customer (VoC) software solutions, Leger Metrics has launched a new blog dedicated to the Customer Experience Management (CEM) industry. Customer Experience 2.0 is a forum which welcomes readers to explore ideas, viewpoints and tips on a variety of top issues retailers and restaurants face with measuring and tracking customer satisfaction.
The seasoned customer experience experts at Leger Metrics will author the blog and discuss everything from saving at-risk customers and analyzing customer feedback to avoiding common pitfalls associated with survey questionnaires. In addition, industry best practices, research findings and timely topics from multiple perspectives will ensure the forum is well-rounded, non-biased and serves as a valuable resource to the CEM community.
“In today’s overcrowded, hyper-connected marketplace, retailers and restaurants realize that a positive customer experience is their best defense against the competition,” says Richard Pridham, President and CEO of Leger Metrics. “More companies are actively seeking analytical tools and tips on how to best listen, measure and act upon customer feedback and Customer Experience 2.0 will provide them with a new, complimentary forum to gather industry insights,” says Pridham.
To view Customer Experience 2.0, simply visit http://www.legermetrics.com/blog.
About Leger Metrics
Leger Metrics Inc. is a leading North American supplier of Voice of the Customer (VoC) and Customer Experience Management (CEM) solutions. Leger Metrics provides cloud-based customer feedback management, real-time reporting and customer recovery solutions. Clients range from multi-location retail, restaurant, automotive, financial services and to healthcare. Leger Metrics solutions enable consumer brands to foster deeper engagement, and improve customer satisfaction and loyalty through continuous customer feedback and real-time actionable insights. Leger Metrics is a division of Leger, The Research Intelligence Group, the largest Canadian-owned market research firm with offices throughout Canada, in the United States and in Zurich, Switzerland. For more information: http://www.legermetrics.com.