Our best customer service is to save them time.
Shelby Township, Michigan (PRWEB) August 28, 2014
Jim Marangos, long affiliated with Computer Design Solutions in Shelby Township, MI and now the owner, knows that customer service is key in the very competitive field of computer sales and technology support. A couple of years ago Marangos began to search for a location that could better serve his customers and that would have the potential for expansion as his business grows. He found the perfect new building just down Market Street from his previous address. Also included in the CDS upgrade was a newly redesigned and interactive website.
“The goals of CDS-Shelby are all about customer service, and they have not changed,” said Marangos, “but our recent business moves reflect how much has changed overall in computer world since we started in the early 2000s.” CDS began as a neighborhood store that offered computer sales and service for both home use and business just as computers were being accepted and set up to use as an everyday tool. Now CDS serves not only Shelby Township, but also Utica, Sterling Heights, Rochester Hills, Birmingham, Royal Oak, Warren and beyond. “CDS, Inc. is the only tech business registered with the state of Michigan as a ‘desktop manufacturer’,” stated Jim Marangos. “Our retail presence and our economies of scale allow us to provide the lowest prices possible to our customers.” CDS offers a full line of computers, computer parts and computer accessories, including network servers and full IT support.
One of the local CDS regulars is ArcticFX Graphics, located in nearby Washington, MI. “We have worked with Jim and CDS for the last five years,” said AFX founder and CEO Jordan Yankee. “He’s been there for us with good equipment and good advice as our business has expanded so rapidly. It’s good to have a friend in the technology business, especially when your own enterprise is internet-driven.” Arctic FXGraphics and MotoFX Graphics are industry leaders in custom design wraps for snowmobiles and dirt bikes.
When Jim Marangos made the decision to upgrade his website, it was Jordan Yankee’s turn to offer some advice and recommend Wandzilak Web Design to make the website changes. “Because we were changing locations, I was price and time sensitive,” said Marangos. “Mike Wandzilak’s quote for the upgrade was affordable, and his turnaround time for the upgrade was almost immediate. He understood my situation and he responded to what I needed with a product I and my staff are very proud of.”
Computer Design Solutions has stepped up to meet customer needs with a recent move to a more central location with better parking, and the company has upgraded its website to be customer-interactive. “Our customers are more sophisticated in their computer use than ever,” noted owner Jim Marangos. “Now our best customer service can be to save them time.”
About Computer Design Solutions:
CDS, Inc. has been in business since the early 2000s and has grown as the demand for computer hardware and IT support has increased in the Detroit suburbs. CDS offers a range of desktops, laptops, notebooks, tablets and servers, and the IT support services to keep all units working at maximum efficiency. They have a store in Shelby Township, and an interactive website.