NTC Embraces Employee Feedback, Receives Recognition on Tampa Bay Time’s 2014 Top Workplaces List

Share Article

NTC executives enacted a company overhaul which included an expansion and hiring phase, as well as a reestablishment of the company culture in an effort to further increase employee confidence. As a result of the company’s hard work, it made the 2014 Top Workplaces list, a recognition which is bestowed through employee participation.

News Image
Taking time to reaffirm the purposes of their positions—and thanking them for fulfilling those purposes—helps your employees feel needed and appreciated.

NTC (Nationwide Title Clearing, Inc.), a leading research and document-processing provider for the mortgage and financial industry, has received recognition in its industry for its outstanding work environment after being selected as one of the Tampa Bay Times Top Workplaces. The Tampa Bay Times Top Workplaces list, which is determined based solely on employee feedback, is notable for its ability to assist companies in understanding the inner workings of the minds of their employees. NTC executives reflected upon its company culture and how to improve upon it, resulting in a renewed atmosphere which thrives on employee recognition.

The Tampa Bay Times’ Top Workplaces list is unique, in that winning companies are selected by virtue of employee support. Team members complete a questionnaire, and the results are analyzed by an independent third party and reported to the Tampa Bay Times, as well as to the company. Companies are then ranked according to their overall score. In response to the NTC’s rapid expansion, which resulted in increased demand for services and pressure upon employees to meet rising expectations, the company’s executives sought out employee observations in an effort to create a balanced atmosphere that recognizes each employee’s contribution to NTC’s expansion.

NTC officials, who view employee feedback as encouragement for positive change, considered the employees’ evaluations and recently took the appropriate steps to build a better workplace. NTC launched an internal campaign designed to boost employee morale, while also improving company benefits and educating employees about all the benefits offered. In addition to offering a 401k with company matching contributions, NTC also instituted several employee recognition initiatives, including:

●    Longevity pins, which are awarded on the annual work anniversary for each employee, are presented in front of the whole company; for key longevity benchmarks, such as five, 10 or 15 years, employees are presented with a trophy;
●    An instant recognition program in which custom items such as notepads or pins with encouraging messages are placed by managers, team leaders and directors on employees’ desks for a job well done on an hourly/daily basis;
●    Monthly certificate awards for employee of the month, and a volunteer program which allows employees to participate in community-focused initiatives they feel strongly about;
●    Weekly production games to win company-sponsored treats or lunch; and
●    Monthly games for larger prizes, such as movie tickets for each employee and paid days off.

NTC CEO John Hillman says that the company’s aim is to retain employees and provide them with opportunities to advance within the company. Additionally, NTC strives to create a favorable work environment by providing team members with ongoing training, support and recognition from executive leaders, and by encouraging community service, per Hillman.

“Every employee is an essential part of our processes, and the overall contribution from each employee is what it takes to reach our goal,” said Hillman. “We work hard to ensure that each employee is rewarded for that effort and that no one goes unnoticed.”

For businesses looking to improve their employee morale, contributions or overall company culture, Hillman suggests establishing an open-door policy that encourages feedback from employees and assists in resolving any difficulties or roadblocks that may arise.

“If you feel that your employees are down, talk to them about why they do what they do,” said Hillman. “Taking time to reaffirm the purposes of their positions—and thanking them for fulfilling those purposes—helps your employees feel needed and appreciated.”

NTC officials plan to maintain the company’s current momentum by regularly surveying employees to find out what volunteer opportunities they are interested in, what they like about the community events that NTC holds, and suggestions for future improvements.

NTC, perhaps best known for its expertise in extensive research and document-processing services such as lien release processing, is an advocate for best practices that standardize the mortgage industry for the betterment of homeowners, land records and the industry at large.

In addition to making the 2014 Top Workplaces List, NTC recently also placed number 2,097 on the Inc. 5000 list among mid-sized companies, marking the company’s third consecutive year on the list.

For more information about NTC including its research and document processing services, visit http://www.nwtc.com.

About NTC:

Based in Palm Harbor, Florida and founded in 1991, Nationwide Title Clearing, Inc. (NTC) is a privately-owned leading research and document-processing service provider to the residential mortgage industry. NTC services mortgage lenders, servicers and investors, including eight of the top 10 residential mortgage servicers in the country. NTC is known for delivering the highest level of accuracy in research services and quality document processing that set the industry standard while protecting homeowners, assisting the mortgage banking industry and preserving the nation’s land records. The company’s land records and document experts are able to track and fulfill county document requirements in all recording jurisdictions nationwide, which is close to 3,600 different jurisdictions. NTC specializes in providing land records research, property reports, lien release services, assignment services, final document tracking, document retrieval and other custom business solutions. NTC’s expansion is tied to their contribution to their industry and their local community, ranking number 13 on the Tampa Bay Business Journal’s 2014 Fast 50 Awards list of fastest growing companies in Tampa Bay, and number 2,097 on the 2014 Inc. 500/5000 list of fastest-growing companies in America. NTC also won the Inc. Hire Power award for the second consecutive year in 2013 for putting Americans back to work. For more information, visit the company’s website at http://www.nwtc.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Karla Jo Helms
+1 (888) 202-4614 Ext: 802
Email >
Visit website