Fall CRMXchange Webcasts Explore Cloud, Mobile, Analytics, WFO and Hiring Strategies

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For contact centers to operate at maximum efficiency in today’s fast-paced business environment, companies must optimize all available resources. CRMXchange announces September webcasts to meet these needs.

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For contact centers to operate at maximum efficiency in today’s fast-paced business environment, companies must optimize all available resources. Analytics solutions can capture customer interactions, uncover actionable data, and even guide you to select and retain the proper talent. The correct investment in cloud technology can help an organization scale when needed and provide additional savings. The mobile mind shift is forcing companies to rethink their mobile strategy.

CRMXchange, the leader in online educational events, announces a schedule of free September webcasts that that help you to better understand the customer. Sessions begin at 1:00pm or 2:00pm Eastern and are available for download after the live event.

September 11 - Technology Showcase - Take Your Contact Center To the Cloud With Zipwire and Microsoft Dynamics CRM Presented by Aspect - Don’t let contact center initiatives get mired down in complexity and spiraling costs - learn how the Zipwire omni-channel contact center solution leveraging Dynamics CRM empowers agents to deliver excellent service via voice, chat, email and even one-click integration into mobile applications, all on a secure, reliable and flexible cloud platform that reduces upfront costs.

September 16 - Unlocking the Value of Data by Combining Speech and Predictive Analytics - A Case Study Presented by Nexidia - From proactively stopping customer churn to crafting and targeting effective promotions, to detecting and preventing consumer fraud, the uses of predictive analytics are valuable. Combined with the structured data companies that are leveraging, unstructured customer interactions are perfectly suited for gathering valuable, actionable, customer insights. Leading companies are successfully employing these insights to deliver increased customer loyalty and a stronger bottom line.

September 18 - 10 Tips for Optimizing Contact Centers of All Sizes Presented by Uptivity, an inContact Company - Join an interactive discussion to learn how small to mid-size contact centers are finding ways to use workforce optimization (WFO) software in their contact center without the heavy cost burden. Learn the top ten tips for choosing a solution that will fits business need and not break the bank.

September 23 - The Power of Context in the Mobile Mind Shift Presented by Nuance - There is a mobile mind shift -- a world in which people expect to get what they want, in context, in their moments of need. That context includes location, history, objectives, and even state of mind. Rather than shoveling websites into apps, companies must rethink their strategy to embrace the mobile moments of their customers. Context, backed by technologies like voice recognition, virtual assistants, and voice biometrics, will determine who succeeds and fails in these mobile moments. Learn about the Mobile Mind Shift and how fast it is happening.

September 25 - Moneyball - An Analytical Approach to Building a Winning Contact Center Team Presented by HireIQ - Companies that use an analytical approach to attracting, selecting and retaining contact center agent talent enjoy reduced attrition and increased performance. Learn the basics of implementing an analytics-based approach in your center that will deliver results.

September 30 - Tech Tank Roundtable: Analytics Demo- Presented by Aspect, inContact, Genesys- Two key components of keeping customers happy is knowing what they are thinking and anticipating their needs. Contact center analytics can do all of this and more. There are multiple applications, including speech, text, sentiment, and interaction analytics. It’s challenging for contact center leaders and managers to determine which solutions offer the greatest potential for improving the performance of their departments, especially when the messaging is often so similar. Attending this 60-minute demonstration webcast will take you beyond the hype.

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Sheri Greenhaus

Sheri Greenhaus
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