ATLANTA, Georgia (PRWEB) August 29, 2014
U.S. Security Associates (USA) announced today that the company’s quality management system has been re-certified for the next three years in compliance with the globally accepted ISO 9001:2008 standard. In the largely non-regulated security industry, where many companies sacrifice quality to compete on price, USA raised the bar in 2004 by becoming the first security company to achieve ISO 9001:2000 certification at its corporate headquarters and every local office nationwide. USA is now re-certified to the ISO 9001:2008 standard through December 2016, a distinction that continues to be a differentiator in an industry increasingly challenged by eroding margins.
The ISO quality management standard provides checks and balances for USA’s security service delivery processes through a formal approach to documenting quality standards and conducting systematic audits to confirm compliance. Meeting the ISO standard requires the security company to define its quality policy and quality roles at the organizational level, to document its service delivery process as a series of quality system procedures, and to incorporate documented proof of quality compliance into the processes themselves.
Exhaustive documentation sets the standards for compliance and provides the data for measurement. Compliance is evaluated through a formal, ongoing audit system that includes annual, internal auditing of the company’s 160+ branches and in-depth, third party auditing of a random sampling of 10 branches.
To maintain ISO certification, USA must re-register every three years and verify that company processes are still up to standard. The continuing documentation and audit requirements demand a significant investment of resources and buy-in to the quality focus at every level of the organization.
“Maintaining ISO certification really means incorporating ISO compliance into the way we do business on a permanent basis,” explains Senior HR Manager and ISO Management Representative Cyrille Cardona. “There are no shortcuts. USA’s ISO 9001:2008 certificate is hard evidence of our organizational commitment to quality and continuous improvement.”
ABOUT U.S. SECURITY ASSOCIATES
U.S. Security Associates (USA) is North America’s security solutions leader, with 160 locally-responsive offices providing premier national security services and global consulting and investigations. The company provides career paths for over 46,000 security professionals serving several thousand clients and a range of industries. Innovative applications of leading-edge, proprietary technology enable USA to rank annually among the world’s best training companies, to meet the globally recognized ISO standard for quality management, and to underscore world-class customer service with unparalleled accountability. USA’s rise as one of today’s largest security companies is a natural byproduct of these differentiators together with a commitment to investing in employee reward and development, giving back to local communities, and relentlessly striving to be the best security company delivering Solutions for a Safer WorldTM. For more information, visit http://www.ussecurityassociates.com.