Automated handling of customer care calls is now a highly natural, personal experience thanks to the introduction of Intelligent Assistants
San Francisco, CA (PRWEB) August 30, 2014
With keynote speakers from Coca-Cola, Hyatt Hotels, Domino’s Pizza, Windstream Communicationis and Schlage Lock, Opus Research’s Intelligent Assistants Conference 2014 provides a unique, single place for customer care professionals to get all their questions answered about the value and functions of Intelligent Assistants (IAs).
“Automated handling of customer care calls is now a highly natural, personal experience thanks to the introduction of Intelligent Assistants,” explains Dan Miller, conference chair and Opus Research Senior Analyst. “The IA Conference will make it easy for business executives to take stock of the current technology, meet solution providers and learn how to get started.”
This one-day meeting (September 16, Palace Hotel, San Francisco) will provide attendees with a comprehensive overview of the past, present and future of conversational resources that can learn how to understand and respond to each individual’s intent. They are already used to control mobile devices and personal electronics, support more efficient messaging and communications, conduct searches and carry out commerce. Now IAs are destined to play a major role in defining the future of natural person-to-machine interactions.
Topics to be covered include: Integrating Virtual Assistants into Brand Development Strategies; The Power of Mobile Personal Assistants; Optimizing Customer Care Agent Efficiency; Getting Started with an Intelligent Agent Strategy; and What’s Next in the World of Intelligent Agents.
In addition to executives from Coca-Cola, Hyatt Hotels, Domino’s Pizza, Windstream Communication, and Schlage, IA Conference 2014 includes speaker representatives from EasilyDo, Expect Labs, Inbenta, IBM, Intel, Interactions, Jibo, LinguaSys, Microsoft, Next IT, Nuance, SRI International, and SmartAction. Agenda and registration information can be found at: http://www.IAConference.net
About Opus Research
Opus Research, founded 1985, is an industry analyst firm focused on "conversational technologies," customer care, mobile search and e-commerce. http://www.opusresearch.net.