Schaumburg, Illinois (PRWEB) September 03, 2014
Enlivant, one of the nation’s most trusted senior living providers, has recently chosen ABS to be its service desk outsourcing provider. The Chicago based company recently signed an agreement in which ABS will be responsible for the overall IT Service Management for all of its end users. Included in the Global Service Desk solution is ABS Service Manager, its ITIL v3 compliant IT Service Management platform which is supported by ABS’s US based IT support professionals. Other features are customized workflows, escalation procedures, and management reports as well as customizable, role-based dashboards and reports that provide valuable insight into service management processes.
The collaborative partnership developed this past April when Enlivant was seeking a remote service desk provider to offer Level l support to its employees for their desktop and mobile technology devices. Key deciding factors were the flexibility of the selected partner in meeting Enlivant’s specific requirements as well as its ability to scale operations to accommodate its growth projections. ABS presented a tiered pricing solution to accommodate increases in monthly call volumes as well as a shared staffing model in which additional ABS service desk agents trained in Enlivant’s unique IT environment are leveraged for spikes as well as incremental growth. ABS also offered optional Remote Level 2 support to diagnose desktop, laptop, printers, and peripheral products, essentially troubleshooting more complex issues that require an advanced skill set and can be resolved without a physical presence.
“As a member of the board of directors for an area council on aging, I appreciate how much a reputable company like Enlivant positively impacts the senior living community and am delighted that they have entrusted their end user service desk support to ABS,” says ABS CEO and co-founder Rosemarie Mitchell. “We look forward to a long and successful partnership and helping to return their senior care givers back to work as quickly and efficiently as possible.”
With a proud 30-plus year history as pioneers in the assisted living industry, Enlivant and its subsidiaries operate more than 200 assisted living residences comprising more than 9,000 resident units across 19 states. The company currently employs almost 5,000 dedicated caregivers and support employees across the country. Its employees are incredibly passionate about their individual role as part of a larger organization that values teamwork in pursuit of our new Mission, Vision and Values – all under the new Enlivant brand name. For more information, visit http://www.Enlivant.com.
About ABS Associates
Founded in 1982, ABS Associates is an award winning global IT solutions provider of service desk, desktop, managed hosting and network support and services. The company delivers a 97%+ satisfaction rate and serves clients throughout North America and in 14 countries worldwide including Austria, Brazil, United Arab Emirates, Indonesia, Spain, Czech Republic, and New Zealand. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual service desk, hosting complex applications, or resolving problems with servers. The ABS Global Service Desk assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives.
For more information, visit us at: http://www.abs-inc.com .