Birkbeck all set for new term with Bizagi BPMS

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London-based Higher Education (HE) provider embeds brand-new process initiatives to streamline student administration and accelerates core process by 90%.

Bizagi Business Process Management Birkbeck case study
The whole logic behind selecting Bizagi was to empower people to model their own processes. Process Modeler has gone viral; and this is only possible because Bizagi is so easy to use.

The need to demonstrate efficiency and value for money is a top priority within the HE environment - and it’s a task that just got a little easier for Birkbeck University of London.

Birkbeck - recently rated first in this year’s National Students Survey poll for overall satisfaction among London’s multi-faculty HE institutions - streamlined two highly complex key administration procedures, including one process to help students better manage their course options.

Its Student Status Amendment Program, now driven by Bizagi, enables over 30,000 students to instigate changes to their program of study through a web portal. “My Birkbeck Profile” - based on Oracle Apex - drives the subsequent workflow through all the checks and balances needed to ensure changes take place not only quickly, but in line with stringent university procedures.

The project has been a resounding success, closing 3,000 cases in just 10% of the time it took under the previous system. The pilot led to subsequent processes - one to ensure the timeliness of applications for student loans - being rolled out across the University. What’s more, the widespread acceptance of BPM has encouraged non-technical staff to instigate their own small-scale process improvements, relieving the burden on the internal IT team.

Bizagi Modeler, which encourages early business/IT collaboration through its simple and jargon-free process modeling platform, has been key to user adoption. Using the Bizagi BPM Suite, the Birkbeck team was able to easily automate its process models and execute them across the University.

James Smith, Head of Systems & Process Improvement, Birkbeck University of London comments:
“The whole logic behind selecting Bizagi was to empower people to model their own processes. Process Modeler has gone viral; and this is only possible because Bizagi is so easy to use.”

Bizagi’s ability to address not only tactical challenges quickly but to pave the way for long-term process transformation is key to Bizagi’s success. Jolanta Pilecka, Bizagi CMO, adds:
"Birkbeck’s challenges - to deliver value for money and transparency of information - will be familiar to any organization. Using Bizagi, they have shown admirably that BPM can deliver not only fast results but become the foundation for Operational Excellence.”

Read the complete Birkbeck case study here.

About Bizagi:
Bizagi (which stands for business agility) is a privately-owned company run by software entrepreneurs who are experts in Business Process Management (BPM). Over 350 global customers have selected Bizagi to model and automate their business processes which results in improved operational efficiencies, shorter time to market and business agility. Our enterprise customers gain significant competitive advantage by using Bizagi’s software to streamline mission-critical processes (cross-functional, complex and international) as well as mundane daily routines. With global headquarters in the UK, offices in Europe, USA and Latin America, Bizagi is supported by a strong implementation partner network worldwide. For more information, please visit

Media information:
Vasileios Kospanos
E: vasileios(dot)kospanos(at)bizagi(dot)com
M: +44 (0) 7539 181256

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Vasileios Kospanos
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