HireIQ has demonstrated real-world benefit in terms of improved customer care operations performance and increased profitability for its customers.
Atlanta, GA (PRWEB) September 03, 2014
HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it’s AudiolyticsTM predictive analytics software application has received the prestigious Speech Technology Excellence award from CUSTOMER Magazine. This tenth-annual award honors companies who have demonstrated innovation in speech technology solutions that improve the bottom-line performance of its customers.
“HireIQ has demonstrated to the editors of CUSTOMER Magazine that its Audiolytics product is both innovative and a leader in the audio and speech technology industry. It has demonstrated real-world benefit in terms of improved customer care operations performance and increased profitability for its customers," said Rich Tehrani, chief executive officer of Technology Marketing Corporation.
HireIQ’s revolutionary, patent-pending Audiolytics predictive analytics software automatically assesses a job candidate’s likelihood of success in customer-facing positions, such as those in contact centers, based on candidates’ recorded responses to client-designed interview questions. Customers who use Audiolytics during their candidate recruiting process cite significant reduction in early stage attrition, improvement in performance against key performance metrics and lowered recruiting costs.
“CUSTOMER Magazine’s coveted Speech Technology Excellence Award is important validation of our predictive analytics approach to customer service hiring,” said Kevin Hegebarth, HireIQ’s vice president of Marketing. “Communication, language and critical thinking skills are leading indicators of success in today’s omnichannel customer service environment. As such, leading customer contact companies rely on HireIQ’s virtual interviewing and predictive analytics solutions to improve their attraction, selection, and retention of customer service professionals.”
The Speech Technology Excellence Awards will be published in the October, 2014 issue of CUSTOMER Magazine.
For a complete listing of HireIQ news, please visit http://www.hireiqinc.com/resources/press.
HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow us on Twitter @HireIQInc.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information
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