Synata Announces Synata for Zendesk - The first of their Contextual Intelligence Plugins

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Synata, a San Francisco startup, announces Synata for Zendesk - a first-of-its-kind product for elegantly bringing together the collective intelligence of a company in an easy to use interface for Customer Support Agents. This is the first of a series of platform specific embeds Synata plans to release in 2014 on their Contextual Intelligence platform.

Today at Boxworks 2014, Synata CEO Patrick White announced the launch of Synata for Zendesk, the first publicly available product built on the Synata Contextual Intelligence Platform.

At the Boxworks session, “Emerging Cloud Technologies You Need to Know About Now,” where Synata was featured, Mr. White unveiled Synata for Zendesk - a deep integration connecting the collective data and intelligence stored across a company’s information systems. Speaking from Box’s annual conference, which kicks off today at San Francisco’s Moscone Convention Center, “This is a big deal - it’s not just that you can search across all your data without leaving Zendesk, but Synata will actually intelligently recommend, and display, data that’s contextually relevant.”

“For the first time, a tool exists that gives customer support representatives the ability to easily access all relevant information from across their company without ever having to leave their ticketing system.”

“People need more than just a box you type keywords into. Today’s search and discovery software is moving to smarter interfaces, and anticipating the needs of users. It should support you and make suggestions for next steps, providing you your data when you need it, where you need it - without you even searching for it. It’s contextual intelligence, not just search” said Patrick. “And, I’m very happy to announce that’s exactly what Synata for Zendesk does.”

This release is the first in a series of embedded platform interfaces that Synata is releasing in 2014.

“Gone are the days of just providing simple search capabilities for data behind the firewall. Now what’s needed is cross-cloud, cross-silo, normalized and unified information, that’s contextually pushed to the end-user, right inside of their workflow. Organizations need to maximize the value of their own data in order to stay profitable, and Synata allows them to do this without disrupting peoples works flow.”

The Zendesk integration is an addition to Synata’s successful Chrome Extension (available currently in the Chrome App Store), and will be available this month in the Zendesk App Store.

About Synata:

Founded on the principle that it should be easy for people to find what they need, no matter where it's stored, Synata is a platform for aggregating, searching and discovering all your enterprise data. With the real-time combination of structured and unstructured data Synata enables better decision-making by providing cross-cloud, unified, intuitive, contextual information, that is pushed to the end-user. Highly embeddable, accessible from anywhere, and easy to use, Synata makes your data useful.

Synata's powerful search and discovery technology makes it easy to find the needle in your enterprise data haystack.

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