Hebron, KY (PRWEB) September 09, 2014
Pomeroy, a global leader in managed services to optimize the IT infrastructure, today announced that it has been positioned by Gartner, Inc. in the “Challengers” quadrant of the “Magic Quadrant for End-User Outsourcing Services, North America.”1
Gartner's scope for end-user outsourcing (EUO) services includes services that span clients' day-to-day management and operations of desktop, mobility and service desk. Gartner defines desktop outsourcing services as services related to desktop computers, desktop hosting servers, the underlying network infrastructure, the processes and the organization. IT service desk is defined as the provision of internal end-user support for all information technology services. Mobility includes labor, facilities, systems, processes, management, connectivity and problem tracking and resolution for mobile devices, including bring your own device (BYOD).
“We are thrilled with our forward momentum in this elite class of “Challengers”, said Chris Froman, President and CEO of Pomeroy. “This is a confirmation of our mission to enable customers to unlock the power of information to improve business performance. We continue to provide excellence in the execution of our optimized infrastructure strategy for end-user computing, including virtual desktops, mobility management and managed cloud services. High client satisfaction and renewal rates tell us we are on the right track to meet our clients’ needs and enhance our market position.”
1 Gartner, “Magic Quadrant for End User Outsourcing Services, North America”, by David Edward Ackerman, William Maurer and Bryan Britz, 26 August 2014.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Pomeroy provides high quality IT infrastructure services from its locations throughout the United States, Canada, Latin America and Western Europe. Pomeroy's portfolio of managed services includes: End User Services, including service desk, hardware & software support, asset management, print management and enterprise mobility management; Network Services, including network monitoring and management, network operations and optimization, unified communications and collaboration and telecom expense management; and Data Center Services, including data center operations and optimization, server, storage, virtualization and cloud hosting services. Pomeroy’s staffing services include technical experts for staff augmentation, contract staffing and permanent placement. Pomeroy's procurement & logistics services provide rapid hardware and software procurement, staging, configuration and deployment, as well as depot/repair and asset disposition and end-of-life services.
A recognized leader in the End User Services markets, Pomeroy’s ITIL-certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to assess, plan, design, build, test, implement, manage and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more at http://www.pomeroy.com.