Edison, New Jersey (PRWEB) September 04, 2014
RightAnswers, the #1 provider of cloud-based knowledge management and self-service for delivering SmartService™ and Fruition Partners, a leading provider of technology-enabled services for the Service Management sector and a ServiceNow Master Solutions Partner, are pleased to announce they are teaming up to provide a powerful and complete knowledge management solution to ServiceNow customers.
Fruition Partners has over 1,500 ServiceNow projects to its credit and is the first exclusively dedicated ServiceNow partner to achieve the top Master Solutions Partner designation. RightAnswers has the only ServiceNow Certified Integration for knowledge management, and is verified for its security, performance and interoperability.
By offering best-in-class knowledge management seamlessly integrated into the ServiceNow product, Fruition Partners and RightAnswers extend the power of ServiceNow. Interoperability between RightAnswers and ServiceNow provides clients with powerful knowledge management and IT service automation in a seamless interface, enhancing agent and self-service user efficiency and productivity beyond the service catalog. These organizations can also broaden the footprint of ServiceNow within the enterprise by using it to share critical knowledge among all departments, such as HR, Facilities Management, Legal, Finance and Customer Service.
Joint Fruition Partners and RightAnswers customers are Fortune 1000 companies looking to mature their knowledge management capabilities in a ServiceNow environment with RightAnswers, while benefiting from Fruition Partners’ implementation and change management expertise and best practices.
“We chose to work with RightAnswers because of their commitment to the ServiceNow ecosystem and the added value their solution brings to our enterprise customers. This partnership will enable us to provide a more complete offering for our customers who choose RightAnswers,” said Patrick Stonelake, co-founder and Chief Growth Officer at Fruition Partners.
“We are excited about working together with Fruition Partners and leveraging their extensive knowledge and talent in the service and support management space. We look forward to helping them continue to grow the great clients that they serve,” stated Jeff Weinstein, CEO, RightAnswers.
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. For more information on RightAnswers visit http://www.rightanswers.com.
About Fruition Partners
Fruition Partners is a global technology-enabled services firm focused on elevating Service Management to the cloud. The company combines practical experience with technology-enabled tools and services to help organizations attain success throughout the entire Service Management process. With more than 1,500 ServiceNow projects to its credit, Fruition Partners is a Master Solutions Partner of the leading enterprise IT cloud company. Fruition Partners team of over 300 cloud-integration experts accelerate service management and ensure clients experience the cost and performance benefits quickly and easily. The company is a trusted partner to some of the world’s most respected organizations including Target, General Electric (GE), Delphi, Tulane University and Virteva. For more information on Fruition Partners visit http://www.fruitionpartners.com, follow the company on Twitter @FruitionPartner or call toll free 888-604-0055.
Corporate Communications Manager
April H. Burghardt