Atlanta, GA (PRWEB) September 04, 2014
Presence Technology, a global provider of multi-channel contact center solutions, has entered into an agreement with GNYHA Services, a full-service healthcare group purchasing and supply chain management organization, to offer its comprehensive healthcare contact center solutions at special rates to GNYHA Services members and affiliates.
Contact centers in the healthcare industry play a vital role for both patients and providers. With an open and scalable architecture, Presence has a proven platform for deploying sophisticated contact center solutions, including inbound and outbound voice, email, chat, workflow optimization, workforce management, and integration to quality monitoring, knowledge management, and CRM.
“Often times, in many hospital settings, there are a handful of people who are responsible for responding to patients, doctors and insurance providers, which can quickly become overwhelming and impact the quality of patient care and support,” said Mike Mandato, EVP of Presence Technology for North America. “With an automated contact center solution, many services such as patient reminders, appointment scheduling and prescription refills can be easily accomplished without the need for a live person, freeing up personnel for other important tasks.”
As part of the agreement, GNYHA Services members and affiliates have access to Presence Technology’s solutions at special pricing.
About Presence Technology
Presence Technology is a worldwide leading provider of Multi-Channel Contact Center solutions that enable contact centers to optimize resources and improve communication process efficiencies. Designed to work as a standalone solution or in tandem with an existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving TMC awards for Unified Communications Product of the Year and Communications Solutions Product of the Year, in addition to being positioned in the 2014 Gartner Magic Quadrant for Contact Center Infrastructure. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe and Africa supporting their efforts around the world. Visit presenceco.com for more information.
About GNYHA Services, Inc.
GNYHA Services is a full-service healthcare group purchasing and supply chain management organization and a wholly owned, for-profit subsidiary of the Greater New York Hospital Association (GNYHA).
Founded in 1978, GNYHA Services was created to provide supply chain solutions for hospitals in the Greater New York area. The company has since grown nationally and now serves more than 300 hospitals and health systems in New York, New Jersey, Connecticut, Massachusetts, and Puerto Rico. gnyhaservices.com