El Segundo, CA (PRWEB) September 05, 2014
SmartAction, a provider of Artificial Intelligence voice self-service, announced today that TMC, a global, integrated media company, has granted its Intelligent Voice Automation (IVA™) technology with a 2014 Speech Technology Excellence Award.
This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
SmartAction’s IVA solution is being recognized for helping businesses deliver faster, more accurate self-service in their call centers. The IVA technology is different from traditional voice automation, and is based on a proprietary artificial intelligence engine that constantly learns and improves as it interacts with callers, enabling it to engage in more human-like conversations, which creates a more pleasant and efficient customer service experience.
“We are delighted to receive the Speech Technology Excellence Award,” said Tom Lewis, CEO of SmartAction. “In our fast-paced world, the customer service landscape has become increasingly complex, with callers demanding instant answers and solutions to a variety of problems. Our IVA solution has the ability to understand language and context, and engages callers in natural language conversations. This means customers’ needs are often addressed more quickly easily, and live agents are freed up to handle the more complicated calls.”
“SmartAction has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. Its IVA solution has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the 2014 October issue of Customer Magazine.
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for medium to large businesses. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent.
Learn more at http://www.smartaction.com or call 888-882-9520.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information