Wincor Nixdorf and IDC work together to educate the banking industry on branch transformation issues

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Wincor commissions IDC to craft white paper and co-host webinar for retail branch managers

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Information technology (IT) solutions provider Wincor Nixdorf and market research firm International Data Corporation (IDC) are working together to educate the banking industry on key issues related to the transformation of the branch network in an informative webinar on September 15, 2014. The two industry leaders believe it is essential for retail banks to move with the times and make fundamental improvements to branch formats, locations, operational efficiency, services offered, and customer access.

“Branch transformation is a central theme for Wincor Nixdorf, and we’re looking forward to working with IDC to inform the market and educate customers,” said Javier López-Bartolomé, Senior Vice President, Region Americas, and Wincor Nixdorf USA President & CEO. “We invite retail bank branch managers to join this webinar and learn more about what the new formats will look like, the technologies they involve, and the benefits they can deliver.”

One of the world’s most successful IT solution specialists for process optimization at the consumer touch point in the banking and retail industries, Wincor is focused on helping banks transform their networks in ways that will meet the changing needs of their customers. Thus, Wincor commissioned IDC to research strategies by which the banking industry can find expeditious ways to increase revenues, reduce costs, boost efficiencies and improve the overall user experience. As part of this commission, IDC produced a white paper, “End-to-End Benefits of a Transformed Branch Network.”

From its research, IDC concluded the most successful financial institutions in the next decade will be those operating with a combination of physical operations – such as the branch, ATM, and contact center – and digital operations, including online and mobile banking to meet the needs of customers. Specifically, when it comes to the branch, IDC sees an urgent need for financial institutions to move with the times and make fundamental improvements to their branch formats, locations, operational efficiency, services offered, and customer access. If in the past, they typically created an estate based largely on full-service branches (with the occasional flagship or concept outlet added for good measure), in the future, they will require a far wider range of branch formats, depending on their overall branch network strategies.

Wincor Nixdorf has taken the bank transformation theme on the road as part of a multi-city roadshow. These invitation-only events are part of a seven-city tour Wincor Nixdorf is conducting featuring thought-provoking discussions on the latest trends and technologies for the banking and retail industries. Banking industry professionals attending the events participate in breakout sessions on branch transformation, (new branch formats utilizing disruptive technologies to enable a sales- and service-oriented customer engagement models), true cash cycle management (how to improve branch profitability and create customer intimacy while reducing cash-handling costs by more than 20 percent), security and compliance (how to turn security and compliance challenges into customer experience opportunities), and customer experience (adopting the consumer lifestyle into self-service touch points).

Retail professionals will learn how their organizations can leverage technology to be more efficient and improve the customer experience. Retail breakout sessions will cover such topics as store transformation (capturing and using store intelligence to improve the shopping experience and optimize labor costs), security and compliance (understanding what leading retailers are doing to manage PCI/EMV and security challenges), cash management (how to manage store cash handling to minimize cost and shrink), and customer experience (how omni-channel retailing and store mobile computing can enhance the customer experience).

Interested parties can find more information about the webinar and register to participate here.

The white paper, “End-to-End Benefits of a Transformed Branch Network,” can be downloaded here.

For more information or to register for the Wincor Nixdorf road show event in your city, click here.


About Wincor Nixdorf

Wincor Nixdorf is one of the world’s most successful IT solution specialists for process optimization at the consumer touch-point, covering its core industries of banking and retail. With its U.S. headquarters located in Austin, Texas, Wincor Nixdorf Inc. provides a broad range of innovative hardware and software solutions, complemented by high-end services to many of the world’s biggest and most well-known business organizations, raising overall efficiency of procedures and workflow to improve consumer engagement and reduce operational costs. Wincor Nixdorf has a presence in more than 130 countries and annual sales revenue of approximately $3 billion. For more information, visit

About International Data Corporation

International Data Corporation is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. The firm helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. For more information, visit

Todd Keefe 617-262-1968

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