Anchorage, Alaska (PRWEB) September 05, 2014
ZookaWare, a software and remote IT support company based in Anchorage, Alaska has achieved Gold Partner status in Application Development from Microsoft, maker of all versions of the Windows operating system.
In order to achieve Gold Partner status, ZookaWare had to prove its software is fully compatible with Microsoft Windows using Microsoft's official “Microsoft Platform Ready” software validation system. This system simulates installing, uninstalling, and running the software repeatedly to ensure nothing potentially harmful can occur. ZookaWare's software passed the test with flying colors.
After proving their software was fully compatible, ZookaWare also needed to prove to an independent third party organization working with Microsoft that they provide their customers with exceptional customer support.
“There's a good reason so many companies are not Microsoft Gold Partners”, said Carl Haugen, Founder and Manager of ZookaWare. “But ZookaWare’s daily business standards already surpassed Microsoft’s standard for partners so it was easy for us to get Microsoft certified.”
ZookaWare's own support statistics for the month of August 2014 are evidence of this commitment. In that month the average call time to ZookaWare totaled only 5.4 minutes including any hold time, the average live chat session was responded to in only 18 seconds and the average response time for support requests by email took only 33 minutes.
Carl Haugen further stated: “We're very proud of achieving Gold status and demonstrating our commitment to great software and exceptional service to our customers. We look forward to helping computer users everywhere secure and optimize their computer systems for years to come.”
ZookaWare is an Anchorage, Alaska based software and IT support company specializing in computer optimization, security and remote technical support services. Founded in 2004, ZookaWare has helped individuals, businesses and other organizations around the world secure and improve the performance of their computer systems. All ZookaWare software is backed by 100% money back guarantees and unlimited 24/7 US based support by phone, remote access, live chat and email. ZookaWare is the creator of SpeedZooka Registry Cleaner, ITZooka, CloudZooka and SpyZooka.