E Source Consulting Solutions are designed to help utilities optimize their resources, deliver operational efficiencies, improve customer loyalty, and maximize return on investment.
Boulder, CO (PRWEB) September 09, 2014
E Source, a leading research and advisory firm, is pleased to announce the launch of a dedicated consulting solutions practice, which will help utilities enhance customer experience, provide more-effective customer service, and improve operational efficiency. E Source Consulting Solutions will offer support in multiple disciplines, including demand-side management (DSM), customer experience, marketing, and business account management.
E Source has been providing intelligence to utilities and large energy users for more than 25 years and has now created a consulting practice to give utilities the resources they need to address their most pressing business issues.
“We’ve always delivered the data and analysis our members need to make smart decisions,” says Mike Hildebrand, vice president of Consulting Solutions for E Source. “We’re excited to take our relationships with utilities to a higher, more strategic level by helping them tackle their critical projects. We have deep and comprehensive knowledge of what’s important to utilities and their customers, so creating a consulting practice is a great way to complement and strengthen our existing relationships with members and the utility industry as a whole.”
E Source consultants are experts in their fields, combining deep topical knowledge with extensive backgrounds in the energy industry to provide collaborative engagements and actionable advice. Leveraging decades of experience with utilities and in parallel industries, the consulting team offers numerous services, including account management team training, customer experience strategy creation, customer journey-mapping, business and residential customer segmentation, and DSM portfolio assessment. E Source Consulting Solutions are designed to help utilities optimize their resources, deliver operational efficiencies, improve customer loyalty, and maximize return on investment.
To learn more about E Source Consulting Solutions, visit http://www.esource.com/consulting.
About E Source
For 26 years, E Source has been providing unbiased, objective research and advisory services to over 300 utilities and large energy users. Our energy experts have answered more than 8,000 questions over the past 3 years. This guidance helps our customers advance their efficiency programs, enhance customer relationships, and use energy more efficiently.