B&H Photo Launches 'No Cost' Expedited Shipping - Gives Credit To Customer Reviews

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Customer feedback from 3rd Party Review Sites like Shopper Approved helps pave way for Free, Faster Shipping

B&H Camera Department

B&H Photo Superstore - Camera Department

Ever since we started getting feedback from our customers, we've been investigating ways that we could improve our shipping processes.

Today, B&H Photo-Video, 'The Professional's Source' for photography, video and pro-audio, officially announced that they have implemented 'Free Expedited Shipping' on most orders above $49 sold through their website, with average estimated delivery times being 1-2 days for the East Coast, and 2-3 days for the West Coast. This shipping change is part of an initiative spurred on largely thanks to a significant number of customer reviews collected by Shopper Approved and similar sites.

As part of this change, Henry Posner, Online Reputation Manager for B&H said, "Ever since we started getting feedback from our customers, we've been investigating ways that we could improve our shipping processes. Now that our new options are live, we're really excited to be able to give customers another great reason to keep coming back." He goes on to say, "On behalf of everyone here at B&H, we sincerely want to thank our customers for their valuable feedback and input which helped make this possible."

Since joining forces with Shopper Approved in September of 2013, B&H has received over 150,000 written reviews from actual paying customers, giving them an incredible amount of valuable feedback and data to help them improve their processes and systems.

"B&H is so attentive to what their customers think, that we actually had to build special reports for them so they could review their customer's responses more quickly. They are definitely setting a standard in customer service that other companies should be emulating," Said Cresta Pillsbury, CMO of Shopper Approved.

As part of the roll out, the new shipping options have been implemented across their entire platform to every category B&H sells. “For thousands of products B&H carries, from smaller items like digital cameras and microphones, to large, heavier items like lighting equipment and big screen TV's, our new Free Expedited Shipping will not only save our clients money, but it will get their purchases to them faster than ever before," says Posner.


About B&H Photo: B&H Photo-Video is known worldwide for their knowledgeable salespeople and fast, reliable shipping that have been satisfying customers for 40 years. B&H is world-renowned as the place for all your photo, video, pro audio, and digital imaging needs. Founded in 1973 as a storefront film shop, the New York City operation quickly grew to become the largest non-chain photo and video equipment store in the United States. The store carries a wide range of products, as well as professional and specialty equipment for sale both in-store and online. For more information on B&H Photo Video please visit: http://www.bandh.com/

About Shopper Approved: Shopper Approved is one of the largest customer rating and review companies in the United States. Located in Ogden, Utah, Shopper Approved serves thousands of clients throughout the world including B&H Photo,1800Contacts, NameCheap, Quicken Loans and 1800Flowers. For more information on Shopper Approved please visit: http://www.shopperapproved.com

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Scott Brandley
Shopper Approved
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