West Positioned as a Gartner UCaaS Magic Quadrant Leader for Third Consecutive Year

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The recognition is based on West’s ability to execute and the Company’s completeness of vision in the UCaaS space

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West, a leading provider of technology-enabled communication services, announced today that Gartner, Inc. has positioned the company in the Leaders Quadrant of its August 28, 2014, “Magic Quadrant for Unified Communications as a Service (UCaaS), Multiregional” for a third consecutive year. The recognition is based on West’s ability to execute and the Company’s completeness of vision in the UCaaS space.

West provides its midmarket and large enterprise clients with a complete unified communications cloud-based platform consisting of, enterprise voice, conferencing and collaboration, network management, messaging and presence, contact center and client application integration solutions. The company has extensive experience in designing, deploying and managing UCaaS solutions as well as the ability to provide superior long-term support to its clients.

“We believe this recognition from Gartner, for the third year running, is a strong indicator of the value that our clients continue to experience with our powerful applications and services, our expertise in deploying Unified Communications solutions and the outstanding support that we are able to deliver in the rapidly evolving UC market,” said Todd Strubbe, President of West’s Unified Communications business segment. “We remain focused on providing our clients with the industry’s best cloud-based communication applications and services. West recognizes that empowering our clients to transform the ways they do business, which can give them new competitive advantages, requires that we aggressively reinvent both our products and the enveloping services.”

West delivers best-of-breed telephony and conferencing cloud infrastructure—interconnected with proprietary and partner collaboration and messaging tools—to create transformative communications solutions. The company has expertise in a variety of areas including public cloud, private cloud and hybrid cloud deployments.

According to Gartner: “Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service. These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”

For a copy of the report, please click here.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation

West Corporation is a leading provider of technology-enabled communication services. West offers a broad range of communication and network infrastructure solutions that help manage or support essential communications. West’s services include conferencing and collaboration, public safety services, IP communications, interactive services such as automated notifications, large-scale agent services and telecom services.

For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit http://www.west.com. For more information about West’s Unified Communications solutions, please call 1-855-544-0455 or visit westipc.com.

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