CCNG Announces Upcoming Contact Center & Customer Experience Management Events

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CCNG International Inc. announces upcoming Improving the Customer Experience regional events hosted by CCNG members in Tulsa OK, Baltimore MD, Cincinnati OH and Buffalo NY. CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

The active learning and discussion was invaluable for everyone! I had an amazing experience...

CCNG International Inc. is pleased to announce their upcoming fall regional event schedule for the 2014 Improving the Customer Experience events hosted by CCNG members in their customer contact operation centers. In September the CCNG event will be hosted by Coca-Cola Refreshments in Tulsa OK on September 18th, followed by three events in October. On October 2nd in Baltimore MD the CCNG regional event will be hosted by T. Rowe Price, on October 16th in Cincinnati OH hosted by Greater Cincinnati Water Works and on October 23rd by host AAA Western & Central New York in Buffalo NY.

These upcoming regional events follow several successful CCNG summer events that included member hosts Colorado Springs Utilities, AXA, Teleflora, Publicis Touchpoint Solutions and Elevate. Additionally CCNG hosts the annual Contact Center Executive Summit in August each year in Fort Worth Texas. This year included member speakers from Disney Destinations, Blinds.com, Prime Therapeutics, Working Solutions and Sutherland Global Services and CCNG partner sponsors Aspect Software, OpenSpan, Five9, InMoment, VPI and Intradiem.

The CCNG events agenda is focused on strategies and best practices for customer service and contact center operations to improve overall levels of customer experience. Focus areas include –

Call Center / Contact Center
Customer Loyalty and Rewards
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support

“We are looking forward to a busy fall season of regional events from Baltimore to Dallas, Phoenix to Buffalo” says David Hadobas, President and CEO of CCNG International Inc. “The feedback from members and guest attendees continues to indicate we are dead-on with our highly interactive agenda, bringing out management from many different industries to share ideas, experience and perspectives on customer experience management”.

What are people in contact center, customer service and customer experience management saying about participation in CCNG events?

“The ability to freely communicate our shared opportunities is great. It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices. Thank you CCNG!” - Michael Brouillette, Division Manager, Charlotte NC CCC, Allstate Insurance Company.

The valuable interaction with peers is one of the most important benefits participating in CCNG events. I am confident those attending walked away with at least one or more valuable pieces of information they did not expect to obtain. I view networking with peers through CCNG as a necessary part of ongoing education for our industry! - Vickie Newkirk, Customer Care, Colorado Springs Utilities.

“The value of participation with this event played such an important role with the participants learning and real- life connections! The active learning and discussion was invaluable for everyone! I had an amazing experience.” - Tamara Schroer, Vice President, Development & Performance, Working Solutions.

These upcoming regional events will feature member presentations, group discussions and site tours from hosting organizations. Each event has a very interactive agenda to engage attendees, sponsors and presenters throughout the day.

CCNG partners sponsoring these upcoming fall events include Voice Print International (VPI), Plantronics, Aspect Software, Calabrio and Five9. For details on how to attend, guest pass availability and membership options, please contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at – http://www.CCNG.com.

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Contact Author

Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
Email >

Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
CCNG - Contact Center and Customer Care
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