CaseBank Technologies to Deliver Keynote Speech at Field Service East 2014

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CaseBank Vice President to Present on “Finding the Fault in an Ocean of Data”

CaseBank Technologies Inc., the leading provider of software solutions for equipment troubleshooting and defect trend analysis, has announced that it will be exhibiting and speaking at Field Service East 2014, September 15-17, 2014, in Atlanta, Georgia. On September 16, John Snow, Vice President, Marketing & Strategic Alliances of CaseBank, will deliver a keynote presentation on “Too Much Information – Finding the Fault in an Ocean of Data.” CaseBank will also demonstrate its SpotLight® and ChronicX® solutions in Booth 11. CaseBank solutions enable manufacturers to optimize product support and gather accurate feedback on equipment performance and service execution.

“CaseBank is pleased to present and exhibit at Field Service East, to share our experience with some of the most sophisticated equipment manufacturers in the world,” said Tony O’Hara, CEO of CaseBank Technologies, Inc. He added that “Our fault isolation, defect tracking and reliability tools quickly guide technicians, call centers and support engineers through the service process while capturing field experience for engineering. By accelerating accurate diagnosis and repair, CaseBank’s technology consistently delivers higher first-time fix rates, lower no-fault-found rates, increased uptime and reduced operating and warranty costs.”

Held at the Westin Buckhead, Field Service East 2014 will highlight lessons learned and deliver key takeaways and developments from leading service organizations. Over 150 cross-industry senior-level service industry professionals from 15 different manufacturing verticals will gather at the event to learn ways to improve customer satisfaction, field support, resource planning and technician utilization. Worldwide Business Research Field Service conferences have provided senior level service and support executives with best-practice service and support strategies for over a decade. For more information visit

About CaseBank Technologies

CaseBank’s software solutions improve fault isolation and defect trend analysis of complex equipment and systems—supporting engineers and technicians as they respond to product defects and unscheduled maintenance events—in a variety of industries, including aviation and defense, rail and transit, automotive and heavy equipment, high technology, energy exploration and extraction, and continuous process industries.

CaseBank’s technology combines anticipated product failures (from engineering) with actual product failures (from service and support) and uses case based reasoning (CBR), differential diagnostics and other weighting factors (cost, time, etc.) to deliver a faster, more accurate and inexpensive troubleshooting and repair process. With visibility into fleet-wide service histories engineers can identify recurring or emerging problems to modify service plans, develop corrective actions and redesign components. CaseBank solutions help organizations increase equipment reliability, reduce warranty and service costs, improve product performance and boost customer satisfaction. For more information, visit

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Andrea Giacomelli
CaseBank Technologies Inc.
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