Agoura Hills, CA (PRWEB) September 11, 2014
NovaStor, an international provider of award-winning backup software solutions, today announced the addition of Red Phone support for its Certified Partners. With direct access to a dedicated resource for both pre- and post-sales support, Certified Partners can now get immediate U.S.-based help and peace of mind without having to worry about waiting in queue.
Making an investment in its partners is always a core belief at NovaStor. The new, single point of contact will have access to all the latest troubleshooting tools and technology, as well as expertise in working closely with small business customers that require advanced technical configurations.
“We are constantly looking at ways to improve our partner programs, and Red Phone support is crucial to providing superior service to our resellers,” said Mike Andrews, Managing Director at NovaStor. We often find that many of our resellers are at a customer site and don’t have the time to call and wait to get assistance. This allows them to do that, and makes both selling and technical support easier.”
In addition to dedicated Red Phone support, Certified Partners also receive high partner margins, personalized account management, and the opportunity to work on co-marketing initiatives. For NovaStor’s Authorized Partners, resellers can also take advantage of generous partner margins and top-notch pre-sales support.