Time & again we hear complaints from physicians & medical spa owners that their front desk & other employees know little about products, sales, marketing & selling packages... This concierge & practice building will help increase a med spa's revenues!
Chicago, Illinois (PRWEB) September 12, 2014
Per the American Med Spa Association (AmSpa), the lack of staff training is a major issue in the med spa industry. Medical spas are different from both traditional spas and from doctor's offices. Since the non-medical staff is the face of the med spa, they need training even more than some of the physicians and medical staff performing the procedures.
"Time and again we hear complaints from physicians and medical spa owners that their front desk and other employees know little about products, sales, marketing and selling packages." states Gina Meyer-Shaffer, AmSpa's Director of Marketing. "Staff is the face of the spa and every sale starts, and ends, with them. This concierge and practice building will help increase a med spa's revenues immediately!"
This program track is best suited for aestheticians, laser technicians, front desk professionals and spa managers.
John Treadwell, Heather Hadfield and Lugene Kelley train staff to be knowledgeable about products, sales, marketing and networking. Topics covered will include: how to greet clients, answering the phone, turning a call into an appointment and how to turn an appointment into product sales or services, overcoming objections, scheduling, patient consultation and follow up, pre and up selling products and services, and role playing.
The staff training session is specifically designed to not only instruct staff on how to professionally perform basic administrative tasks like answering the phone, but also teach them the basics of up-selling to help the med spa generate more revenue.
"We're very excited to offer this workshop," said Alex Thiersch, Founder and Director of AmSpa. "The addition of staff training to the much-needed updates on medical spa law will make this, we believe, the most unique and valuable workshop in the industry."
There will also be a business and regulatory track that will feature an expert panel of speakers who are enthusiastic to educate attendees on the legal and regulatory matters, as well as the business of aesthetics. Some of the issues addressed are HIPAA and OSHA compliance within a med spa, the anatomy of a successful medical spa, competing with Botox parties, and increasing a med spas patient base and revenues through website and social media.
**Attendees will receive the CME monograph Risk Management for the Practice Physician, an enduring material certified nationally for 5.5 Category I CME hours**
This dynamic and sophisticated medical spa program is coming to Philadelphia on September 20th. AmSpa members receive exclusive members-only discounts! For more information, call: (312) 981-0993 or go to: http://events.constantcontact.com/register/event?llr=huu4dvnab&oeidk=a07e9l6zg8w3718a288