SmartAction Reports 28% Employee Growth in 2014

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Demand for Intelligent Voice Automation Drives Growth at SmartAction; New Hires from Large, Respected Brands

SmartAction, the leading provider of artificial intelligence voice self-service systems, today announced a 28 percent increase in staff since the beginning of the year. The additional employees will support the growing demand for its Intelligence Voice Automation (IVA™) in customer service.

In 2014, SmartAction hired several team members for senior positions in engineering, sales and finance. Most recently, SmartAction named three new Vice Presidents of Sales: Charles Aeh, Klint Carmickle, and Lee Tucker. Each brings more than 15 years of professional sales management experience from top companies in the call center solutions space, such as NICE Systems, Interactions Corporation, and LiveVox, an affiliate partner of Aspect Software, Inc.

SmartAction also welcomed back Kirill Katsnelson, a Senior Software Engineer who joined the company in its start-up phase, then left to pursue an opportunity at Google, Inc. Impressed with SmartAction’s persistent growth and direction, Kirill returned to his research and development role, and will be working to build out the voice recognition features and applications of SmartAction’s artificial intelligence technology.

SmartAction has also recently drawn talent from large, well-known brands such as Deloitte, Empathica (a Mindshare Technologies Company), and Toyota Motors.

“I’m excited by the growth of the SmartAction team over the past few months,” said Tom Lewis, CEO of SmartAction. “These talented new team members bring a wealth of experience to our company and have a passion for artificial intelligence that we feel will drive the next generation of our AI applications, helping SmartAction achieve our ultimate goal of providing the best services to our clients, and to end users.”

About SmartAction

SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for medium to large businesses. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent.

Learn more at or call 888-882-9520.

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Nicole Manos
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