Encinitas, California (PRWEB) September 16, 2014
Incendonet, Inc., a leading provider of Communications Automation solutions for the enterprise, today announced the release of SpeechBridge 6. SpeechBridge 6 is the easiest way for businesses to implement automatic speech-recognition and Text-To-Speech to improve their business communications. SpeechBridge 6 empowers organizations to easily add voice activated solutions to their existing phone system to automate call routing, process repetitive tasks, and better service their callers. With a continued emphasis on ease of use, businesses can voice activate employee directories, enhance existing auto-attendants, and create custom speech menus with simple to use tools that require no previous speech automation knowledge.
Six key enhancements to SpeechBridge 6:
- Improved Menu Editor for easy to build safe, 100% hands-frees supported “press or say” menus
- Advanced Menu Editor for easy creation of custom speech menus for more natural caller interactions
- Enhanced confirmation prompting and call handling options have increased recognition accuracy and call completion rates by up to 10%
- User Directory Groups within the Virtual Receptionist allows for segmenting directories into departments, office locations, or other logical groupings
- Increased multi-language support for US English, Australian English, and Latin-American Spanish
- Improved daily reports show additional statistics and streamlined troubleshooting and reporting detail for custom IVR applications
More and more calls to businesses originate from a smartphone every day, and these callers do not have easy access to the keypad for navigating menu trees or dial-by-name directories. Additionally, when customers call, it is often due to a failed communication over a different channel such as the web, chat or email. Both trends increase the importance of properly servicing customers when they call your business. Keypad driven menu trees and dial by name directories can frustrate mobile callers and do not comply with hands-free cell phone laws. SpeechBridge makes phone systems smarter and provides callers a quick and easy way to speak a desired menu option, say the name of the desired party, or interact with a self-service application to safely service their call. Providing safe, hands-free solutions that comply with cell phone usage laws is a necessity for servicing callers on the go and empowering mobile workers to be productive out in the field.
“SpeechBridge 6 allows any business an easy and safe way for callers to reach their desired party or get the information they need with a simple spoken request. This is far superior to accessing the keypad on your mobile phone or trying to spell someone’s name while speeding down the freeway.” said Tim Kruse, VP of Sales of Incendonet. “Making it simple for businesses to implement advanced voice activated solutions without any prior speech application knowledge is a major breakthrough for SpeechBridge and the industry as a whole.”
Channel partners and customers can download the software, release notes, and upgrade instructions in the Partners section of http://www.incendonet.com as of September 16th, 2014. All end customers with a current technical support or software assurance subscription are eligible for this upgrade. Resellers with customers who are not current with their technical support or software assurance can either email sales(at)incendonet(dot)com or call (760) 944-7698 and say “sales” to receive a quotation to make them eligible.
About Incendonet, Inc.
Headquartered in Encinitas, California, Incendonet Inc. is a leader in providing Communications Automation solutions to enterprises of all sizes. With the SpeechBridge® family of products, taking advantage of the latest advances in automatic speech recognition and text-to-speech solutions has never been as easy or cost effective. SpeechBridge appliances are available through our nationwide network of authorized VARs and IP-PBX partners. For more information about SpeechBridge and how communications automation can benefit your organization, please visit http://www.incendonet.com or call (760) 944-7698.
Incendonet Media Contact:
Tim Kruse
760-944-7698, say “Tim Kruse”
tkruse(at)incendonet(dot)com