HealthWare Systems Signs Multi-Year Agreement with Sarah Bush Lincoln Health Center

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Illinois Hospital to Integrate ActiveDEFENDER for Patient Encounter Management and ActiveCHECK for Patient Identity/Insurance Verification

Healthware Systems

"ActiveDEFENDER is an essential tool for revenue cycle management. We expect Sarah Bush Lincoln will now stem reimbursement delays, underpayments, and permanent denials that used to equal costly write-offs," said Steve Gruner, CEO of HealthWare Systems

HealthWare Systems today announced a multi-year agreement with Sarah Bush Lincoln Health Center, a 128-bed hospital located in Mattoon, Illinois. Sarah Bush Lincoln will use ActiveDEFENDER, HealthWare Systems’ closed-source software module for patient encounter management and registration accuracy. The solution is designed to prevent data errors from occurring at any point during the patient encounter—and in turn, to reduce third-party claims denials.

In addition, SBLwill implement ActiveCHECK, HealthWare Systems’ patient identity/insurance verification software, which is built into the registration workflow. ActiveCHECK establishes a combination of direct connections to specific payers, clearinghouses, and government agencies. The solution automatically selects the least-costly provider of information, and generates actionable results for financial clearance departments.

“We are excited to launch both ActiveDEFENDER and ActiveCHECK within the Sarah Bush Lincoln facility,” said Steve Gruner, CEO of HealthWare Systems. “ActiveDEFENDER is fundamentally changing the way health systems handle QA efforts and registration accuracy. Instead of back-end exception processing, ActiveDEFENDER delivers front-end prevention, with continuous monitoring throughout the entire patient experience.”

“In addition to eliminating unnecessary rework, ActiveDEFENDER is an essential tool for revenue cycle management,” Gruner emphasized. “As we’ve seen with other clients, we expect Sarah Bush Lincoln will now stem reimbursement delays, underpayments, and permanent denials that used to equal costly write-offs.”

“Our teams are eager to implement ActiveDEFENDER and ActiveCHECK,” echoed Craig Sheagren, Sarah Bush Lincoln Vice President, Finance. “As an award-winning, nonprofit facility, we’re committed to providing exceptional care to our community. These technology investments will help enhance our operating margins and grow our capacity to deliver acute care, preventive medicine, and community services in East Central Illinois.”

Beyond QA, ActiveDEFENDER also features accountability tools, deadline enforcements, patient status-change management, high-balance accounts management, concurrent review work queues, reconciliation routines, and comprehensive reporting. For its part, ActiveCHECK brings sophisticated data mining functionality to hospitals’ pre-arrival workflows. ActiveCHECK ensures that all patients are clinically and financially cleared before they arrive.

About Sarah Bush Lincoln Health Center

Sarah Bush Lincoln Health Center is a not-for-profit hospital located in East Central Illinois' Coles County. SBLis the recipient of the 2011 Illinois Performance Excellence Gold Award for Achievement of Excellence, the highest performance honor in the state. For its performance across a broad set of measurements, Sarah Bush Lincoln was also recently named by iVantage Health Analytics as a 2014 HEALTHSTRONG™ Hospital—placing it among the top 15 percent of hospitals nationwide. It is one of only 16 other hospitals in Illinois to receive this designation.

About HealthWare Systems

HealthWare Systems specializes in software solutions that improve patient workflows and revenue management for hospitals and health systems. Specifically, HWS products plug the gaps in the revenue cycle, driving down the total cost of collections, while improving revenue capture and increasing physician, patient, and employee satisfaction.
HealthWare Systems can seamlessly integrate patient access technology into existing hospital systems, ensuring every patient encounter is financially and clinically cleared prior to date of service. HealthWare Systems solutions also drive accuracy and efficiency during patient registration and through the entire patient encounter.

For more information, visit or call 847-649-5100.

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Ann DeBartolo