The Web Chat Company Partners EDF Energy

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The Web Chat Company has been chosen by EDF Energy to take part in their customer reward scheme, which rolls out to all of their business energy users from September 2014.

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Capture, Communicate and Convert in real time

Steve Clucas, CEO and Founder of The Web Chat Company, said:“It’s very exciting for the Web Chat Company to be selected as a Business Thank yous partner by EDF Energy and we are looking forward to welcoming their customers

The reward scheme Business Thank yous recognises and rewards customers for their loyalty and offers them discounts on everyday essentials or services that will help develop or improve their business. EDF Energy have hand picked a range of innovative brands in sectors identified as key for SMEs.

As a leading provider of live web chat services to UK businesses, The Web Chat Company and, specifically, its Convert Chat and Convert Chat Plus service, has been chosen to lead offers in the field of IT. Other partners will cover financial products, property, telecoms, travel and various other professional services. To see what’s on offer, visit: http://www.edfenergy.com/business-thankyous

Convert Chat helps convert website visitors into customers by addressing the huge industry problem of abandonment. A large percentage of website visitors usually leave a website, without signing up because they have questions that are not being answered on the site.

Convert Chat tackles the problem head-on by introducing live chat. They allocate sales agents to engage with visitors 18 hours every day on a low fixed-cost basis, answering queries, providing customer service and closing deals.

By making The Web Chat Company a Business Thank yous partner, EDF Energy has managed to negotiate a reduced rate for its business customers.

Steve Clucas, CEO and Founder of the Web Chat Company, said:

“It’s very exciting for the Web Chat Company to be selected as a Business Thank yous partner by EDF Energy and we are looking forward to welcoming their customers to our Convert Chat service and boosting the effectiveness of their websites.

“In real-time our qualified agents will promote offers, capture customer information and offer compelling reasons to complete transactions leading to a significant reduction in abandonment, increased sales and enhanced customer satisfaction.

“EDF Energy customers will not only benefit from the Business Thank yous discount, they will also get our Transfer Chat option.”

Transfer Chat literally transfers a prospect from website to a nominated phone number in real-time completely free of charge.

For more information about The Web Chat Company see
http://www.webchatcompany.com

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Simon Peacock

Simon Peacock
@TheWebChatCo
since: 08/2013
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