Coventry (PRWEB UK) 16 September 2014
CEO Dennis Fois explains how Rant & Rave has developed its award-winning, real-time communication and customer experience management initiatives.
Today is the age of the customer, when the consumer is firmly in control. It's key that businesses understand how they make their customers feel and the emotions they evoke when they engage with brands.
Rant & Rave prides itself on customer engagement solutions with a difference. Its platform was created in the belief that brands and consumers want the same thing – to deliver and receive great service.
Rant & Rave can help its clients connect more effectively not only with their customers but their staff too. In the video, CEO Dennis Fois and his team tell the Telegraph Business Club how the company has developed its award-winning, real-time communication and customer experience management initiatives for a growing, diverse client base.
Take a look at the video on the Telegraph Business Club Website here:
About Rant & Rave
Rant & Rave (formerly known as Rapide) was launched in 2000 by Nigel Shanahan and is one of the UK’s leading customer engagement specialists, counting half of the FTSE as clients.
Its multi-channel solutions let brands proactively communicate with and gather fast feedback from their customers to manage and measure their experience. By providing solutions which are customer, not brand, centric Rant & Rave helps its clients to transform Ranters into Ravers and turn happy customers into lifelong advocates.
To find out more about Rant & Rave visit http://www.rantandrave.com