ATLANTA, GA (PRWEB) September 24, 2014
Presence Technology, a leading global provider of multi-channel contact center solutions, announced a new partnership with nexaComm, a New York based telecommunications integration company. nexaComm will serve as a hosting partner and Value Added Reseller for Presence.
“We are excited to partner with the nexaComm team. Their expertise and passion for helping businesses is evident by the clients they serve,” said Mike Mandato, North America EVP of Presence Technology. “Through our partnership, we can further enhance their customer’s inbound and outbound contact center capabilities using our flexible and scalable all in one modular solution. Not only is the Presence Suite easy to use and maintain, it works with virtually every PBX system, making it a very cost-effective solution.”
nexaComm’s founders offer extensive experience in the telecommunications industry, having served many Fortune 100 and Fortune 500 companies. The relationship affords Presence the ability to expand its services and capabilities to businesses with contact center needs in the Northeast and also leverage nexaComm’s hosting infrastructure.
“With the onslaught of new technology, companies are on a mission to find ways to better manage their costs and resources while providing an ideal experience for their customers. They need an affordable solution that is capable of handling their immediate needs and those well into the future. Due to its modularity, scalability, and cost-effectiveness, the Presence Contact Center suite makes this all possible,” said Jeronimo Romero, Managing Partner at nexaComm.
Presence Technology’s North American headquarters is based in Alpharetta, GA, just north of downtown Atlanta.
About Presence Technology
Presence Technology is a worldwide leading provider of multi-channel contact center solutions that enable contact centers to optimize resources and improve communication process efficiencies. Designed to work as a standalone solution or in tandem with an existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving TMC awards for Unified Communications Product of the Year and Communications Solutions Product of the Year, in addition to being positioned in the 2014 Gartner Magic Quadrant for Contact Center Infrastructure. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world. Visit presenceco.com for more information.
nexaComm is a telecommunications cloud services provider offering unified communications and call center solutions throughout the United States and Canada. nexaComm leverages key strategic partnerships with Digium, Adtran, and Rhub Technologies among others to provide a cohesive suite of unified communications products to the enterprise.