Baltimore / DC Area Contact Center And Customer Experience Management Event October 2, 2014!

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CCNG announces its October 2nd event of the Improving the Customer Experience series hosted by CCNG member T. Rowe Price at their contact center operations in Owings Mills, MD. This CCNG event will bring together management in contact center, customer experience and customer care from the greater Baltimore, Philadelphia and DC areas from across industries to share perspectives, proven strategies and innovative best practices.

call center, contact center, customer care, customer experience management

CCNG member host T. Rowe Price

The valuable interaction with peers is one of the most important benefits participating in CCNG events...

CCNG International Inc. is pleased to announce the upcoming mid-Atlantic regional event, Improving the Customer Experience. This event will be hosted on October 2, by CCNG member T. Rowe Price at their contact center operations located at 4435 Painters Mill Road, Building 6, Owings Mills, MD, 21117.

The CCNG regional events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management through a peer-to-peer exchange. Attendees to these regional events value meeting with peers and interactive discussions focused on customer experience improvements in these key areas –

Call Center / Contact Center
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards

Past CCNG regional events were hosted by members including J.P. Morgan Chase, Teleflora, Toyota Financial Services, Colorado Springs Utilities, AXA, Family Dollar and Kohl’s, all showcasing their contact center and customer care operations. See photos from all past events here.

In addition to this upcoming CCNG regional event on October 2nd, additional October events are planned for October 16th in Cincinnati, OH hosted by CCNG member Greater Cincinnati Water Works and in Buffalo, NY at the AAA Western & Central New York contact center operations on October 23rd.

“October will be a busy event month for us and we are really looking forward to seeing our host members and many new members and industry colleagues,” says David Hadobas, President and CEO of CCNG International Inc. “This will be a second event in the greater Baltimore area this year and several T. Rowe Price contact center management have been active in CCNG events this year in Tampa, Colorado Springs and at our annual Contact Center Executive Summit in Fort Worth, TX.”

This year CCNG events are focused on improving the overall customer experience. Attendees will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.

CCNG event attendees share their thoughts about participating:

“It was an absolute pleasure hosting a recent CCNG event at our contact center site. The valuable interaction with peers is one of the most important benefits participating in CCNG events. I am confident those attending walked away with at least one or more valuable pieces of information they did not expect to obtain. I view networking with peers through CCNG as a necessary part of ongoing education for our industry and thanks to CCNG for facilitating this engaging event!” - Vickie Newkirk, Customer Care, Colorado Springs Utilities.

“We are so proud to be a member of CCNG…they create a unique environment where industry professionals can both network with peers but also spend a day discussing best practices and industry developments with others that are tasked with the similar responsibilities. Most professional organizations do one or the other, but rarely both,” Chad Delligatti, President, InnoSource.

The October 2nd event in Owings Mills will feature morning member presentation from host member T. Rowe Price and area member Toyota Financial Services, followed by the Open Town Hall all-attendee group discussion led by our host local members. The agenda continues with Thought Leadership talks by CCNG partner sponsors Aspect Software and Five9, concluding with small group sessions and a site tour of the T. Rowe Price customer care contact center operations. A very engaging day full of insights, experience, peer perspectives and networking!

For details on how to attend this event, membership and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at – http://www.CCNG.com

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Contact Author

Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
Email >

Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
CCNG - Contact Center and Customer Care
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