GuestDriven Enters Partnership with Design Hotels™

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The partnership gives Design Hotels™ members the ability to further personalize guest experiences, create long-lasting customer relationships, and drive added revenue.

GuestDriven + Design Hotels

Hotels using the GuestDriven platform see sharp spikes in mobile check-in revenue, as well as in levels of re-acquisition, due to the relationship-building properties inherent in the platform.

GuestDriven, the leading hospitality mobile solution provider that enables brands to personalize their customer experience through its Mobile Guest Engagement platform, announced today that they have signed a partnership with Design Hotels™, allowing its network of 270+ independent hotels to take advantage of GuestDriven’s revenue-driving mobile platform.

Through this partnership, Design Hotels™ members will have the opportunity to provide guests with hyper-personalized guest experiences, pre-arrival check in features, and access to amenities, all of which have been shown to greatly increase hotel revenue by current implementations of the platform.

“GuestDriven provides a unique and well-designed platform and we believe it will provide our member hotels additional value by enhancing their overall customer experience.” said Claus Sendlinger, Founder and CEO of Design Hotels™.

While guests benefit from the convenience of a mobile platform that allows them to easily reserve rooms, check in early, and receive upgrades and special offers via their mobile device, the hotels are given valuable guest information that can be used to personalize guest experiences based on location, behaviors, preferences, and social media profiles.

Hotels using the GuestDriven platform see sharp spikes in mobile check-in revenue, as well as in levels of re-acquisition, due to the relationship-building properties inherent in the platform.

“For us, this was an obvious partnership, given the synergy between the two companies,” said Anthony Zebrowski-Rubin, CEO of GuestDriven. “The aim of these two companies is to provide guests with unforgettable experiences, while giving boutique hotels the means to reach their customers and further monetize each guest stay. We have had great success with implementations in Design Hotels™ “lab hotel” properties, and look forward to providing each of their members with the same success.”

About GuestDriven
GuestDriven is a Mobile Guest Engagement platform that enables hotels to interact directly with guests via their mobile devices. Valuable marketing data, including guest preferences and behaviors, is passed to hoteliers, which can be leveraged to elevate guest experience and increase revenues by offering personalized perks, promotions, and rewards.

An integrated suite of specialized tools for targeting, campaigning, and interacting with guests at every stage of travel assists hospitality brands in enablement of customer advocacy, allowing hotels to reward loyalty in real-time.

Founded in 2010 and headquartered in Montreal, Canada, GuestDriven has implementations in over 60 cities and more than 215 properties.

ABOUT DESIGN HOTELS™
Design Hotels™ represents and markets a curated selection of more than 270 independent hotels in over 50 countries across the globe.

More than a collection of hotels, the company is a collection of stories. Each property reflects the ideas of a visionary hotelier, an "Original," someone with a passion for genuine hospitality and cultural authenticity, for thought-provoking design and groundbreaking architecture. All "Originals" stand for the individual, aesthetic and service-driven experiences that their hotels provide.

Founded by Claus Sendlinger in 1993, Design Hotels™ has developed into a full-service hospitality marketing consultant, offering customized services including global sales representation, revenue management, strategic marketing, public relations and branding.

The company has its headquarters in Berlin and branches in London, Barcelona, New York, and Singapore.

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Mark John Hiemstra
GuestDriven
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since: 05/2010
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