Strategic AR Adds New Automation Capabilities to Its Patient Portal

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Advancements ensure timely payments, eliminate manual processes and reduce operating costs associated with collecting patient balances

Strategic AR

"HME billing teams can strategically focus on patient accounts that require immediate attention, and achieve rapid return on investment,” said Kevin Winkley, executive vice president at Strategic AR

Strategic AR, a leading provider of private-pay billing and collection solutions, announced today the release of new capabilities for its Patient Portal, which enables HME providers to increase patient collection amounts, eliminate manual processes and reduce operating costs. New AutoPAY and eDelivery capabilities are now available to all providers using the Strategic AR Patient Portal, and new AutoAPPLY™ payment integration is available to HME providers who also use Brightree®.

“HME providers are constantly challenged to handle increasing accounts receivable with limited resources to collect patient balances,” said Kevin Winkley, executive vice president at Strategic AR. “Now, HME billing teams can strategically focus on patient accounts that require immediate attention, and achieve rapid return on investment by reducing payment times, streamlining workflows and eliminating manual processes.”

How it works

AutoPAY enables providers to deploy a 100 percent coverage model by automatically charging a credit card on file when an invoice is due. AutoPAY secures patient payments up front, saving the provider time and money by eliminating the need for past due communication, and creates patient loyalty through a secure, convenient interface. An invoice with payment detail is emailed to the patient, and the invoice balance is charged to the patient’s credit card on the due date.

eDelivery saves providers money by eliminating the need to mail paper invoices. With the feature, providers can notify patients through email when an invoice is available, enabling patients to more easily view and complete payment through the Strategic AR Patient Portal. This new capability also provides clarification when settling patient accounts; if a patient is signed up for eDelivery, providers know when patients received their invoices.

For providers using Brightree, AutoAPPLY enables patient payment information to automatically transfer from Strategic AR’s Patient Portal to Brightree’s billing system, eliminating manual processes and potential data entry errors. The auto-apply integration enables patient payments collected by Strategic AR to automatically apply to matching invoices in Brightree, create payments on the account, and identify unapplied payments. Patient payments will be reflected both in the Strategic AR dashboard and the Brightree solution.

About Strategic AR
Strategic AR, a wholly-owned subsidiary of Brightree LLC, is leading the healthcare industry in private-pay billing and collection services for the home medical equipment and durable medical equipment industry (HME/DME). Utilizing advanced technologies such as Virtual Agent and Patient Portal coupled with traditional mail, Strategic AR’s suite of solutions engages the patient at the right time, securing payment in a timelier manner. The company’s software solutions and services help providers automate billing procedures and create workflow efficiencies that improve financial performance. For additional information, visit http://www.strategicar.com/ or call 913-744-3360.

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Kelcie Chambers

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