Jeni’s Splendid Ice Creams Automates Employee Hiring, Training and Scheduling with the PeopleMatter Platform

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Fast-Growing Ice Cream Chain Unifies its People Management Systems with Cloud-Based Workforce Management Software.

As we continue to add great members to Team Jeni’s, we want to ensure our culture, superior standards and passion for creating the best ice cream is evident in every employee we hire...Partnering with PeopleMatter will do just that.

Jeni’s Splendid Ice Creams (Jeni’s)– a Columbus, OH based omni-channel retailer that builds their ice creams from the ground up with local and whole ingredients – has selected the PeopleMatter Platform™ to streamline employee hiring, training and scheduling for its 19 locations. The cloud-based software will streamline Jeni’s HR processes, giving the corporate headquarters more visibility into the growing chain’s practices, while saving managers time, reducing turnover and improving communication for its Ice Cream Ambassadors (also known as scoop shop employees) and other team members. PeopleMatter is the leading provider of workforce management software for the service industry.

With PeopleMatter, Jeni’s will provide a complete, seamless experience for all employees – starting with the job application and continuing through the onboarding, training and even scheduling processes. The Platform ensures Jeni’s employees will receive a consistent experience, regardless of their geographic location, while showcasing the amazing Jeni’s culture.

“At Jeni’s, we believe serving our people is just as important as serving our customers and communities,” said Eric Duerksen, Chief People Officer for Jeni’s Splendid Ice Creams. “As we continue to add great members to Team Jeni’s, we want to ensure our culture, superior standards and passion for creating the best ice cream is evident in every employee we hire and every scoop of ice cream we serve. Partnering with PeopleMatter will do just that – giving our team members an exceptional experience from the moment they apply for a job and giving our managers the tools they need to find, educate and manage our team as we expand our reach into new markets further from our hometown.”

PeopleMatter provides mobile-optimized, easy-to-use software that helps managers quickly identify best-fit applicants with online applications, assessments and background checks. In addition, with PeopleMatter, tax credit processing is built-in and completely automated. Jeni’s previously managed all applications, interviews and hiring for its multiple locations with paper-based processes, limiting corporate visibility into the overall process and wasting valuable manager time. Now, PeopleMatter will automate the entire process and provide managers with a full suite of HR tools, including automated applicant tracking and I-9/E-Verify compliance.

Mobile capabilities are crucial for effectively attracting, retaining and communicating with Jeni’s employees, which is largely comprised of Millennials. PeopleMatter’s mobile-optimized job application and new 6-minute mobile assessments allow potential job candidates to apply for a position from the convenience of their smartphone, which will help the ever-expanding chain to find better fit employees, quicker.

Online training and testing features ensure that all employees receive the same high-quality training, with mobile reporting features for managers within the PeopleMatter App. Employee work schedules can now be made far in advance and accessible online or via the PeopleMatter App, allowing employees to view and request changes to the schedule from the convenience of their phones.

“We’re proud to partner with Jeni’s Splendid Ice Creams to support their team members and managers as they continue to grow and expand their operations,” said Nate DaPore, PeopleMatter President and CEO. “Eating at Jeni’s is a unique experience – the environment is cool, the people exude the essence of customer service and the flavors are whimsical and inventive. We’re thrilled to add Jeni’s to the PeopleMatter family.”

About Jeni’s Splendid Ice Creams
Jeni’s Splendid Ice Creams showcases Founder and Chief Creative Officer Jeni Britton Bauer’s artful attention to detail, while emphasizing every facet of the ice cream eating experience. Jeni’s has been praised by The Washington Post (“Sublime”), Cooking Light (“Deadly delicious”), Saveur (“Revolutionary”) and Time (“The best ice cream in America”).

Jeni opened Jeni’s Splendid Ice Creams in 2002 in Columbus, Ohio’s historic North Market. Today, in addition to her small company’s thriving home, grocery and restaurant delivery business to all 50 states, Jeni and her small staff operate 17 scoop shops from Chicago to Atlanta. The hands-on crew at Jeni’s makes every batch of ice cream, sorbet and frozen yogurt in their Columbus kitchen using luscious grass-grazed cream from Ohio cows, Ohio wildflower honey, whole fruits, vegetables and herbs, and an array of carefully sourced ingredients from around the world including rare, fair-trade ingredients.

In 2011, Artisan Books published Jeni’s Splendid Ice Creams at Home. Now in its 8th printing, The New York Times best-selling cookbook was dubbed “the homemade-ice-cream-making Bible” by The Wall Street Journal, while The Washington Post proclaimed Jeni “an ice cream wizard.” In 2012, Jeni’s Splendid Ice Creams at Home earned Jeni her first James Beard Award, America's most coveted honor for journalists, broadcast media and authors writing about food and the culinary arts.

About PeopleMatter
PeopleMatter is a powerful and complete workforce management platform designed to fit the specific needs of service-industry brands. Our complete set of mobile, workforce solutions and business analytics tools connect processes, employees and customers in entirely new ways. Automating and optimizing people processes since 2009, PeopleMatter helps more than 42,000 service-industry locations thrive through better efficiency, engagement and customer satisfaction. PeopleMatter is headquartered in Charleston, SC and on the Web at, @peoplematter and

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