Heating and cooling systems don't know what time it is and don't really care when they decide to break. Why stress out our clients, when we could just step up and solve the issue instead?
Milford, CT (PRWEB) September 18, 2014
Climate Partners, an HVAC repair and service company based in Milford, CT, now offers their customers after-hours, live dispatching until 12:00 a.m., every day of the week, and every day of the year, even on holidays. The calls are answered by a live associate, rather than an automated answering service or voicemail system.
The change was made in August, and Climate Partners says the response has been overwhelmingly positive.
"Our clients can't believe that we'll be there answering the phone live until midnight, including weekends, even on holidays," says Climate Partners' owner, Tom Casey. "It really gives them peace of mind that their investment is worry-free and that we'll be there when they need us."
Climate Partners' owner Tom Casey says the decision to implement late-night live dispatching came from researching clients' call patterns as well as a direct survey to clients, asking what home cooling and home heating solutions they might prefer, as well as service improvements.
"We learned that a large percentage of our clients are working families," says Casey, "and it was incredibly inconvenient for them to arrive home after a long day of work and battling the commute, only to find they had no heat or air conditioning."
Before Climate Partners' new extended dispatching hours, a client's only recourse was to call an automated answering service, leave their information in a message, and wait by the phone for a technician to return their call, compounding the stress of an already stressful situation.
"Heating and cooling systems don't know what time it is and don't really care when they decide to break," explains Casey. "Why stress out our clients, when we could just step up and solve the issue instead?"
Climate Partners is one of the first HVAC company in the area to offer this kind of extended service. Not only can clients directly schedule service with one phone call, but the associate on the line has access to all the client's records and service history, for an efficient and timely service.
"Life is hectic," says Casey, "and the traditional boundaries of 'normal hours' no longer apply. This is the new standard for delivering quality service to today's homeowner."
Climate Partners, located at 922 Bridgeport Avenue in Milford, Connecticut, has been offering HVAC service, repair, and installation solutions to customers in the Fairfield and New Haven counties area for 75 years. For more information or inquiries, visit climatepartners.com