Santa Monica, CA (PRWEB) September 26, 2014
ProProfs, the leading provider of online testing and training tools, today launched Knowledge Base Software, a powerful tool that helps companies create self-service online knowledge bases or FAQs, consisting of highly-searchable help articles, video tutorials and more for their customers.
ProProfs Knowledge Base enhances customer service by allowing companies to provide extensive FAQs to their customers. Companies can create an online FAQ by writing or importing help articles, files, docs and videos to a centralized online location. Customers can access the FAQ to find instant answers to their questions anywhere, anytime, and on any device. Self-service online FAQs are preferred by customers as they can quickly find answers by searching the FAQ, rather than wait for a customer representative to help them out. This makes the Knowledge Base solution time-saving for customers, while simultaneously reducing strain on customer support teams and lowering support costs.
“Our Knowledge Base software helps companies to easily create and distribute advanced online FAQ & Helpdesks, which greatly improve customer service while increasing company productivity, efficiency and profitability,” says Sameer Bhatia, founder & CEO, ProProfs.
Companies can also create an internal knowledgebase to help employees instantly find and share proprietary information in a secure way. The knowledgebase can be used to store important company documents, product manuals, training materials and more, enabling employees to easily access company policies, product specifications and other critical information.
“ProProfs Knowledge Base takes your customer experience to another level. Customers no longer have to wait for the customer service representative to answer their questions but can quickly find relevant content on a highly-searchable online FAQ. Finding the relevant content instantly can often mean the difference between a successful sale and a failed one”, added Sameer.
Key Features of ProProfs Knowledge Base Software:
- Highly-Searchable Online FAQ - Businesses can use the ProProfs Knowledge Base to write “how-to” articles and seamlessly upload docs, files, videos, etc. to a highly-searchable online FAQ and help customers easily find answers to their questions.
- Privacy & Branding - Companies can create password-protected knowledgebases, which they can share with only authorized customers, employees and other stakeholders. They can also easily import and export files and documents to the knowledgebase and brand it with their colors, fonts and logos.
- Anytime, Anywhere Access - ProProfs Knowledge Base works across multiple devices and browsers, which enables customers to access a company's online FAQ from anywhere and at any time.
- Intelligent Analytics - Using ProProfs Knowledge Base reports, companies can measure and analyze how customers are viewing the content. This helps them to better understand their customers and identify areas where their customer support is lacking.
ProProfs is the leading provider of comprehensive online tools for building, testing, and applying knowledge. Through its Quiz, Survey, Training Maker & Knowledge Base Software. ProProfs offers trainers, marketers, and educators’ powerful but simple features without requiring them to download or learn expensive software. Featuring the largest library of professional quizzes and assessments, as well as powerful teaching & training tools, ProProfs helps millions of users each month increase their productivity, efficiency, and profitability. ProProfs is a privately-held company headquartered in Santa Monica, California. For more information, visit http://www.proprofs.com
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